- Perfil
- Ofertas (9)
OSI OUTSOURCING SERVICES INTERNATIONAL
Due to the achievement of the operations, In August 2011, the company needed to relocate to a suitable location, moving to the AVANTE building, the best area of El Salvador, close to the US Embassy.
Every day we continue to write our history, which is why we strive for success as a company and as a family.
We have built a business by providing high-quality service with highly skilled individuals driven to help you grow your company. We are taking this 12th anniversary to renew our commitment to being a unique nearshore staffing solution. Since OSI’s inception in El Salvador, we have focused on the benefit created for our employees through the success and growth of our clients. We grow because you grow, OSI’s clients are smart business people who are investing in developing their business by leveraging the great benefits of nearshoring.
información
Quiénes somos
Outsourcing Services International (OSI) is a nearshore BPO provider of customer contact services, including operational and administrative staffing services. We excel at recruiting dedicated staffing resources that provide quality services at significant cost savings.
Misión
We enable to growth of our client's business by providing unique service solutions through a passionate team of professionals that are oriented to deliver exceptional results.
Visión
Provide superior quality outsourcing services to our global clients base that inspires business to grow with us.
Valores
- Quality
- Innovation and Excellence
- Integrity
- Unity
Prestaciones
*Bonus According to El Salvador’s Laws (Christmas Bonus).
*Vacation’s payment according to El Salvador’s laws.
*Life and Medical Insurance
*Performance: Entitle after 90 days as an employee and payable every July and January
contactos
- https://osinearshore.com/
- jobs@osinearshore.com
- Ruta 44/ Ruta 34
Dirección:
Edificio Avante 4-02 Urbanización Madreselva 3, C. Llama del Bosque.
Horarios:
8:00am a 6:00pm
Ofertas de Trabajo, Oportunidades de Empleo
(9)
Junior Ops Coordinator (Temporary)
- Expira 13/06/2025
- La Libertad, El Salvador
GENERAL DESCRIPTION OF POSITION An Ops Coordinator oversees, manages, and leads employees. Oversee the proper communication of company goals and maintain a healthy outsourcing relationship, safety pra
Phone Screening Recruiter
- Expira 20/06/2025
- La Libertad, El Salvador
GENERAL DESCRIPTION OF POSITION We are looking for a Recruiter with full cycle recruiting experience, from talent sourcing and attracting candidates to interviewing and hiring great employees. This pe
Tier 1 Technical Support
- Expira 19/06/2025
- La Libertad, El Salvador
GENERAL DESCRIPTION OF POSITION We are seeking a dynamic and proactive Tier 1 Support to join our team. In this role, you’ll be the first line of defense, quickly identifying and addressing system ale
Professional Service Engineer
- Expira 29/06/2025
- La Libertad, El Salvador
General Description The position will work within a collaborative team environment. This position’s primary job function performs all the technical support functions required in client maintenance and
Project Coordinator
- Expira 29/06/2025
- La Libertad, El Salvador
General Description The position will work within a collaborative team environment. This position’s primary job function performs all the coordination and tasks required in client maintenance and prof
Technical Provisioning Specialist
- Expira 26/06/2025
- La Libertad, El Salvador
GENERAL DESCRIPTION OF POSITION We are seeking a detail oriented, highly motivated professional with experience in a processing and/or data intensive position. A professional with provisioning or technical support experience in the telecommunications industry would be ideal. This Telecom Provisioner Specialist will work closely with senior team members to ensure the efficient setup and maintenance of phone systems, internet connectivity, and other telecom infrastructure critical to our call center/outsourcing operations. ESSENTIAL DUTIES AND RESPONSIBILITIES • Work with customers, vendors, and internal resources to monitor the phone number ordering process and overall project management. • Perform data entry to record supplies, jobs, and time spent. (in VoIP field) • Work with technical personnel to ensure trouble tickets are addressed quickly. • Track critical dates for provisioning processes, update system notes and workflow daily to provide the most up-to-date information for client teams. • Coordinate, monitor and assist with local number porting requests and projects. • Maintain detailed tracking records and provide updates as requested. • Escalate issues with internal teams and vendors to meet project demands. • Process number port outs. • Act as the single point of contact with the customer for all types of service requests. • Coordination of all support groups to ensure maximum utilization of billable resources. • Monitor resource schedules to ensure prompt time entry on service requests. REQUIREMENTS • College Studies (preferably) • Experience in the provisioning or telecommunications field (VoIP) or technical support roles (IDEAL) • Highly Proficient with Microsoft Office products, Word, Excel, Outlook (Specially EXCEL) • Proficiency in English (Above 85%) (Written and Spoken) • Technical awareness: Ability to match resources to technical issues appropriately. • Understanding of support tools, techniques, and how technology is used to provide services. • Proven and Outstanding Customer Service Experience/skills QUALIFICATIONS • Strong organizational skills • Excellent oral and written communication skills • Strong analytical and problem-solving skills • Highly motivated, energetic, self-starter • Great work ethic...
SOC Patching Engineer
- Expira 13/07/2025
- La Libertad, El Salvador
GENERAL DESCRIPTION OF POSITION Light Edge Solutions We are seeking a highly motivated and detail-oriented Junior SOC & Patching Engineer to join our growing security and operations team. This role is ideal for an individual with 1-2 years of experience in IT security, systems administration, or patching management who is eager to grow their expertise in a dynamic environment. The candidate will perform OS level patching to resolve vulnerabilities, along with troubleshooting, and solving security problems on a 24x7 basis. ESSENTIAL DUTIES AND RESPONSIBILITIES Monitor and perform patching on internal and customer environments, following detailed instructions and processes as needed. Respond to customer requests and coordinate with colleagues on tasks Monitor and respond to AV and SIEM alerts as needed. Applying OS level patches for internal and customer environments using IBM BigFix. Create and maintain vulnerability and patch reports internally and for customers Collaborate with client technical teams for issue resolution and mitigation. Help remediate security issues by interfacing with internal/external customer teams and other tool vendors. Perform log analysis, and communicate clearly regarding the results of log analysis, use of IDS, IPS, and/or other signature technology. Manage and maintain the log management and threat analysis solution. Plan, schedule, and execute patching deployments for servers, workstations, and network devices. Monitor patch deployment status and troubleshoot failed installations. Ensure compliance with patching policies and security baselines. Document patching procedures and configuration changes. REQUIREMENTS Associate degrees or studies in Computer Science, Information Technology, Cybersecurity, or a related field; or equivalent practical experience and certifications. 1-2 years of professional experience in IT support, systems administration, network administration, or a security-focused role. Patch management tools such as Bigfix, Kaseya, Intune as well as general OS troubleshooting Experience with Antivirus products, SIEM tools and alert investigations. Basic understanding of patch management principles and tools (e.g., WSUS, SCCM, Intune, or similar). Exposure to security monitoring tools (e.g., SIEM/log management platforms). Excellent written and verbal English communication skills are mandatory for effective collaboration with US-based clients and teams. Knowledge of one or more of the following areas: Windows, Unix, Firewalls, Intrusion Detection, Threat Detection Analysis, or Information Risk Management Technical ability in being able to read data from specifications that will help with the identification of potentially affected technical teams. Engage with vendor technical support as needed. QUALIFICATIONS Strong deductive reasoning, critical thinking, problem solving, and prioritization skills. Customer service including the resolution of customer escalations, incident handling, and response Experience in a fast paced, high stress, support environment Professional demeanor with outstanding work ethic Ability to follow detailed processes and procedures Demonstrated ability to be reliable and flexible Excellent written and verbal communication and organizational skills Strong team player that collaborates well with others to solve problems and actively incorporates input from various sources...
Veeam Engineer
- Expira 13/07/2025
- El Salvador
GENERAL DESCRIPTION OF POSITION We are looking for a skilled and well-rounded Recovery Engineer to manage the technical testing process for our customers, including the setup and teardown of individual Disaster Recovery tests, Customer Proof-of-Concepts and actual DR declarations or events. The candidate must be able to work within and across multiple teams including Operations, Cybersecurity, PMO, Network, Cloud, Storage. The Recovery engineer will also partner with the Project Management team and IT Leadership to help improve our customers’ experience including automating workflows and metrics. The candidate must be knowledgeable and operate effectively in the following areas: ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinating the development, training, and exercise of a customer’s recovery plan Must be able to communicate effectively Fulfill corporate compliance tasks including mandatory training and weekly timesheets Participate to support shift on Backup and DRaaS infrastructure Enforce existing Global standards for Backup infrastructure Perform daily monitoring and management of all backup related activities, including executing restore jobs, troubleshooting failed jobs, and initiating corrective action Perform diagnosis, troubleshoot, and conduct root-cause analysis for any issues escalated on the storage and backup platforms Participate in the building, installation, configuration and testing of servers, storage, and backup infrastructure for new use, upgrades or lifecycle replacement Create and communicate reports for backup and storage environments Cabling requirements within a data center (Copper vs Fiber (including polarity) REQUIREMENTS Intermediate English proficiency Between 2-4 years of experience as a backup recovery Engineer. VMware 6.7 / 7.x / 8.x installation, configuration, and administration Microsoft Windows Server 2012/2016/2019 Experience in Veeam Backup version 11 &/or 12 with specific knowledge around VBR, repositories, proxies & replication Knowledge in replication technologies such as Zerto, Dell/EMC SRDF, IBM Global Copy, etc Commvault experience a Plus Ensure DRaaS Runbooks, Backup documentation and related documentation is up to date Processes, and able to respond to phone calls from remote sites including home Understand basic Disaster Recovery concepts RTO vs RPO Sync vs Async replication Backup vs Replication ATOT vs ATOD Understanding of ITIL concepts and techniques including ticketing & change controls Active Directory Domain Services and Group Policy installation, configuration, and administration Red Hat Linux installation, configuration, and administration Experience in Virtual Tape Library management is considered an advantage Knowledge of Disaster Recovery policies and procedures Experience in scripting (bash, perl) Knowledge of SAN technology basics Networking TCP/IP, layer 2 and layer 3 knowledge Automation including Ansible, Python, Powershell, etc QUALIFICATIONS Problem-solving skills Adaptability and Flexibility Willingness to learn and share knowledge Required...
Phone Screening Recruiter
- Expira 13/07/2025
- La Libertad, El Salvador
GENERAL DESCRIPTION OF POSITION We are looking for a Recruiter with full cycle recruiting experience, from talent sourcing and attracting candidates to interviewing and hiring great employees. This person will collaborate with department managers on a regular basis and proactively identify future hiring needs. ESSENTIAL DUTIES AND RESPONSIBILITIES * Conduct phone screenings to assess minimum qualifications and basic communication skills of applicants. * Meet the set daily and weekly quota for number of phone interview passers to be processed for the next recruitment stage. * Input necessary and accurate information in process trackers and the applicant database in a timely manner. * Monitor online resume databases and other resources. * Attend team meetings and calibration sessions with the recruitment specialists. * Help back-office/administrative work supporting the phone screening process. * Help the walk-in recruiting process and off-site recruiting activities. REQUIREMENTS * Desirable work experience as a recruiter or similar role * Studies in Psychology or any business-related field (Desirable) * Familiarity with social media, resume databases and professional networks * Knowledge in all components of full lifecycle recruiting including sourcing, qualifying, networking, assessing, legal, job analysis, wage and salary trends, and relationship management. * Demonstrate ability to source and attract highly qualified individuals through cold calling, advertising, networking, and referrals * Customer Service and technical skills or experience * Strong management of MS Office package and emails and recruiting software’s & social media sources. * Excellent verbal and written English communication skills 80% (desirable) QUALIFICATIONS * Ability to practice flexibility in various work situations * Ability to multi-task and process large volumes of transactions (phone interviews and reports) * Solid communication skills, both oral and written. * Excellent interpersonal skills * Decision-making skills for problem identification and solution recommendation and implementation. * Efficient probing and listening skills * Ability to organize and prioritize projects in a fast-paced, deadline-oriented, and rapidly changing business environment. * Ability to focus on details * Ability to follow through on work assignments with limited supervision. * Ability to communicate effectively and professionally with internal and external associates. * Ability to think and act strategically and can anticipate trends and assess consequences accurately....
