- Perfil
- Ofertas (12)
RIA
Ria es una de las más grandes empresas mundiales de transferencia de dinero. Desde el año 1987, hemos procurado proporcionar una alternativa económica, segura y rápida para que nuestros clientes envíen dinero a sus familiares y seres queridos en todo el mundo.
En la actualidad Ria presta servicio en más de 130 países, y se ha convertido en el líder mundial en remesas y es una marca reconocida tanto por su calidad como por su servicio.
A medida que nuestra extensa red de agentes y corresponsales siga creciendo, permanecemos firmes en nuestro compromiso con nuestros clientes y seguiremos formando parte de las comunidades donde viven. Gracias por confiar en Ria para llevar tu dinero a donde más cuenta. Es un privilegio servirte.
*El servicio rápido y fiable ha convertido a Ria en el sinónimo de confianza.
*134 países en todo el mundo
*204,000 agentes alrededor del mundo
Multimedia
información
Misión
Ser la empresa de transferencia de dinero más progresiva del mundo, ofreciendo un servicio excelente, confiable y competitivo.
Valores
• Integridad
• Equidad
• Honestidad
Prestaciones
• Seguro de Vida y Médico
• Cooperativa de empleados
• Apoyo a estudios universitarios
• Transporte nocturno
• Clases de inglés
• Crecimiento Profesional
contactos
- http://www.riafinancial.com
- reclutamiento@riafinancial.com
- (503) 25072222
- 42B, 42C, 101B, 79
Dirección:
Boulevard Vijosa Calle L3 #18 Edificio Ria (Ex edificio Bayer), Zona Industrial Merliot, Antiguo Cuscatlan, La Libertad
redes sociales
Ofertas de Trabajo, Oportunidades de Empleo
(12)
Agent Onboarding Representative
- Expira 31/05/2026
- La Libertad, El Salvador
We are looking for an Agent onboarding assistant; it will serve as a liaison between our corporate office and our field Sales Representatives to implement our prospective Agent applications. In additi
Analista de reclamos de seguro bilingue
- Expira 31/05/2026
- La Libertad, El Salvador
We are looking for an Agent onboarding assistant; it will serve as a liaison between our corporate office and our field Sales Representatives to implement our prospective Agent applications. In additi
Analista de documentos bilingue
- Expira 31/05/2026
- La Libertad, El Salvador
We are looking for an Agent onboarding assistant; it will serve as a liaison between our corporate office and our field Sales Representatives to implement our prospective Agent applications. In additi
Telesales Representative
- Expira 31/05/2026
- San Salvador, El Salvador
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of cu
Financial Operations Analyst
- Expira 06/06/2026
- La Libertad, El Salvador
About the Role The Payment/Wire Control Analyst is responsible for monitoring, analyzing, and validating wire and payment transactions processed by Ria agents across multiple banking platforms. This r
Bank Reconciliation Assistant (No experience Required)
- Expira 01/06/2026
- La Libertad, El Salvador
Responsibilities: • Reconcile bank accounts daily • Follow up on all unresolved issues daily until resolved • Post Journal entries for month end close Requisitions • Intermediate-Advanced English level • Studies in Finance, Accounting or related fields is required • Advanced Excel skills • Attention to detail Schedule: 6AM-3PM from Monday to Friday...
Customer Care Supervisor
- Expira 01/06/2026
- La Libertad, El Salvador
ABOUT THIS ROLE We are seeking a dynamic Call Center Supervisor to lead and organize the daily operations of our call center. This role is essential to ensuring high performance, team development, and exceptional customer service through strategic planning and hands-on leadership. ROLES & RESPONSIBILITIES -Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints. -Reviewing and correcting data of incorrectly processed transactions. -Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints. -Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions. -Troubleshoot errors before escalating issues, and when escalating issues, have concise data to provide to IT team. -Improve current procedures by sharing best practices of how to provide world class support. -Responsible for delivering periodic KPI's to upper management and working with teams on improving low scores. -Provide coaching/guidance by providing performance feedback to employees and evaluate performance trends and patterns. -Provide internal training to employees. -Coach team members on areas of improvement. Requirements - Bachelor’s degree or equivalent experience, minimum 1-3 years in call center operations is preferred. - Proven experience in team management and performance tracking. - Excellent communication and problem-solving skills. - Bilingual proficiency in Spanish and English. - Strong planning and prioritization abilities. - Intermediate proficiency in Microsoft Office Suite (Outlook, Excel, Word). - Basic understanding of KPIs and coaching techniques....
Sales Team Lead
- Expira 04/06/2026
- La Libertad, El Salvador
About This Role We are looking for a dynamic and motivated Telesales Team Lead to join our growing team in San Salvador, El Salvador. The Team Lead will oversee and support a group of Telesales Representatives, ensuring performance metrics are met, processes are followed, and customer interactions are handled with excellence. This role combines leadership and active selling — the Team Lead will manage their own set of leads, make calls, and book trades while coaching and motivating the team to achieve their goals. They will track team performance, monitor KPIs, conduct coaching sessions, and collaborate closely with Account Managers on higher-value opportunities. Roles & Responsibilities Supervisory & Leadership Lead and support the Telesales Representatives team in San Salvador. Monitor daily call activity, trade volume, and conversion performance. Act as the first point of escalation for client issues before escalating further if required. Manage your own book of leads and opportunities, demonstrating best-in-class sales behavior. Ensure all interactions and follow-ups are accurately logged in Retool and Zendesk. Performance & Metrics Track and report KPIs including call volume, response time, trade count, and conversion rate. Take ownership of the team’s overall performance and ensure collective goals are achieved. Conduct performance reviews and identify opportunities for coaching or process improvement. Analyze conversion data, trends, and productivity, sharing insights with the Head of Client Services. Coaching & Development Implement a structured coaching plan focused on call quality, follow-up discipline, and trade conversion. Conduct monthly performance check-ins with each team member. Provide ongoing mentoring to strengthen sales techniques and client engagement. Collaboration & Cross-Team Communication Partner with Account Managers to ensure smooth handoff of high-value clients. Coordinate on lead flow and ensure visibility on transferred opportunities. Promote collaboration across regions to share best practices and maintain process consistency. Compliance & Process Adherence Ensure all company processes and compliance standards are followed. Conduct regular quality checks in Retool and Zendesk for accurate documentation and timely follow-ups. Identify and escalate any compliance or process issues to the Head of Client Services. Position Requirements Proven experience leading a telesales or inside-sales team in a high-volume environment. Strong communication, coaching, and motivational skills. Ability to balance personal sales targets with team leadership responsibilities. Strong analytical and problem-solving skills; comfortable with data and performance tracking. Experience with Zendesk, Retool, or similar CRM/sales tools preferred. Fluent in English (mandatory); proficiency in Spanish highly desirable. Prior experience in client services, telesales, or financial services preferred. PERKS & BENEFITS Life insurance Partial Medical insurance Tuition Assistance Employee Stock Purchase Plan Growth O...
Customer Service Representative
- Expira 22/05/2026
- La Libertad, El Salvador
Responsibilities: • Assist customers over the phone, helping them review and analyze transactions blocked by the system. Requirements • Advanced English level • High school diploma • Availability to work on weekends • Customer Service Experience is preferred • Excellent Attitude • Basic knowledge in Microsoft Office...
Assistant Accounts Receivable
- Expira 14/05/2026
- La Libertad, El Salvador
Responsibilities • Make collections calls and collect on past due balances • Develop strong customer focus and high service level relationships with internal and external clients • Assist in the daily operations of the Accounts Receivable department Requirements • Handle high volume of inbound and outbound calls • Organization Skills • Mathematical Skills • Intermediate Excel level • Advanced English level...
Workforce Management Analyst
- Expira 07/06/2026
- La Libertad, El Salvador
ABOUT THIS ROLE As a WFM Analyst, in Accounts Receivable your role will be monitoring intraday performance, ensuring workforce alignment, and supporting business outcomes through actionable insights. ROLES & RESPONSIBILITIES Monitor real-time and intraday workforce performance, including attendance, schedule adherence, and auxiliary usage. Ensure staffing levels are aligned with business demand and service-level commitments. Provide intraday insights and recommendations to Operations Leaders to support timely decision-making. Collaborate with Team Leaders and frontline teams to coordinate real-time operational adjustments. Prepare and distribute intraday performance reports and dashboards. Contribute ideas and initiatives aimed at improving workforce efficiency, reporting, and operational processes. POSITION REQUIREMENTS Soft Skills Ability to work independently in an analytical environment. Strong communication skills with the ability to clearly explain data-driven insights. Project-oriented mindset with a focus on continuous improvement. High level of organization, attention to detail, and patience when supporting operational teams. Functional & Technical Skills Knowledge of real-time and intraday workforce monitoring. Strong analytical and problem-solving skills. Excel (Intermediate to Advanced) – required. Power BI knowledge – preferred. Proficiency with Microsoft tools (Excel, Teams, Visio). Basic knowledge of Jira / Confluence is a plus. Experience or exposure to VoIP or telephony environments is desirable. Qualifications English proficiency B2/C1 – required (written and verbal). Minimum 1 year of experience in Workforce Management, Real-Time Analysis, or a related analytical role. PERKS & BENEFITS Life insurance Partial Medical insurance Tuition Assistance Employee Stock Purchase Plan Growth Opportunities...
Back Office Agent Night Shift
- Expira 05/06/2026
- San Salvador, El Salvador
The backoffice agent will be giving support to customers at the customer in business level. The agent establishes and maintains effective working relationships, with internal/external people to help keep businesses running smoothly. The position coordinates with Customer Service staff, Operations, Suppliers and Sales Managers seeking to provide solutions to our retailers’ enquiries and requests. Afternoon - Night Schedules. Free Transportation. Requirements: Advanced english level Intermediate excel. We offer: -Base salary ($725 USD) -25% of base salary for night shift. • Permanent position • On site position • Schedule from Sunday to Thursday 3pm to 12 am.Free Friday and Saturday. • We offer all the tools needed for the position. • Annual Salary increase based on performance. • Life and Health Insurance • Tuition Reimbursement • Advance your career by joining an organization that believes in promoting from within • Business casual office...
