Ria es una de las más grandes empresas mundiales de transferencia de dinero. Desde el año 1987, hemos procurado proporcionar una alternativa económica, segura y rápida para que nuestros clientes envíen dinero a sus familiares y seres queridos en todo el mundo.
En la actualidad Ria presta servicio en más de 130 países, y se ha convertido en el líder mundial en remesas y es una marca reconocida tanto por su calidad como por su servicio.
A medida que nuestra extensa red de agentes y corresponsales siga creciendo, permanecemos firmes en nuestro compromiso con nuestros clientes y seguiremos formando parte de las comunidades donde viven. Gracias por confiar en Ria para llevar tu dinero a donde más cuenta. Es un privilegio servirte.
*El servicio rápido y fiable ha convertido a Ria en el sinónimo de confianza.
*134 países en todo el mundo
*204,000 agentes alrededor del mundo
Ser la empresa de transferencia de dinero más progresiva del mundo, ofreciendo un servicio excelente, confiable y competitivo.
• Integridad
• Equidad
• Honestidad
• Seguro de Vida y Médico
• Cooperativa de empleados
• Apoyo a estudios universitarios
• Transporte nocturno
• Clases de inglés
• Crecimiento Profesional
Boulevard Vijosa Calle L3 #18 Edificio Ria (Ex edificio Bayer), Zona Industrial Merliot, Antiguo Cuscatlan, La Libertad
Responsibilities: • Assist customers over the phone, helping them review and analyze transactions blocked by the system. Requirements • Advanced English level • High school diploma • Availability to w
ABOUT THIS ROLE We are seeking a dynamic Call Center Supervisor to lead and organize the daily operations of our call center. This role is essential to ensuring high performance, team development, and
We are currently searching for a Revenue Analyst whose mission is to improve Ria's position in the market by developing adequate promotions and helping our agents to increase the number of new clients
We are looking for an Agent onboarding assistant; it will serve as a liaison between our corporate office and our field Sales Representatives to implement our prospective Agent applications. In additi
Responsibilities: • Reconcile bank accounts daily • Follow up on all unresolved issues daily until resolved • Post Journal entries for month end close Requisitions • Intermediate-Advanced English leve
The Workforce Management Analyst plays a critical role in optimising operational performance by ensuring Zendesk Workforce Management (WFM) KPIs are accurately captured, measured, and actioned. This role supports real-time and strategic workforce planning, partnering closely with Floor Controllers to drive efficiency and effectiveness across care delivery operations. Responsibilities Zendesk WFM KPI Management • Monitor and validate key WFM metrics (e.g., adherence, occupancy, service levels, shrinkage). • Ensure data integrity and consistency across reporting tools. • Identify trends and variances, and escalate insights to the WFM Lead and Floor Controllers. Operational Collaboration • Partner with Floor Controllers to align staffing decisions with real-time demand. • Provide actionable insights to improve schedule adherence and intraday performance. • Support tactical decision-making during peak periods or service disruptions. Reporting & Analysis • Develop and maintain dashboards and reports that highlight performance against WFM KPIs. • Conduct root cause analysis on performance gaps and recommend corrective actions. • Present findings in a clear, concise format to stakeholders at various levels. Continuous Improvement • Contribute to the refinement of WFM processes and tools. • Support initiatives aimed at improving forecast accuracy and schedule efficiency. • Participate in post-mortem reviews to assess WFM strategy effectiveness. Requirements • Proven experience in workforce management or operations analytics, preferably in a Zendesk environment. • Strong understanding of WFM principles including forecasting, scheduling, and real-time management. • Proficiency in data analysis tools (e.g., Excel, Google Sheets, BI platforms). • Excellent communication and stakeholder engagement skills. • Ability to work in a fast-paced, collaborative environment. • Experience working with Floor Controllers or in a contact center environment. • Familiarity with Zendesk WFM modules and reporting capabilities. • Exposure to care delivery or customer support operations....
Responsibilities: • Reconcile bank accounts daily • Follow up on all unresolved issues daily until resolved • Post Journal entries for month end close Requisitions • Intermediate-Advanced English level • Studies in Finance, Accounting or related fields is required • Advanced Excel skills • Attention to detail Schedule: 6AM-3PM from Monday to Friday...
Responsibilities: • Reconcile bank accounts daily • Follow up on all unresolved issues daily until resolved • Post Journal entries for month end close Requisitions • Intermediate-Advanced English level • Studies in Finance, Accounting or related fields is required • Advanced Excel skills (use of formulas is required) • Attention to detail Schedule: 6AM-3PM from Monday to Friday...
A Finance Operations Clerk is primarily responsible for posting various financial transactions to the general ledger and reconciling accounts. In addition, the Finance Operations Clerk will prepare various reports by codifying and cleaning data reports to then post these Journal Entries into the system. This position will also be required to assist with different Finance Operations tasks from time to time. RESPONSIBILITIES • Posting Financial Transactions to the general ledgers • Validate Deposits images based on provided guidelines and provide provisional ad hocs • Obtain documentation to support the posting of financial transactions • Prepare various posting reports as required • Cross train on other accounting duties and provide backup to all team functions • Support special projects as assigned REQUIREMENTS • Bilingual – English/Spanish • Bachelor’s degree in accounting or 1+ years accounting experience is preferred • Must understand how to use a general ledger • Understanding banking processes is a plus • Excellent verbal and written communication skills • Strong time management skills with the ability to multi-task • Must be detail oriented • Demonstrated proficiency in Word and Excel 80% or higher • Ability to interact with all levels of employees within the Company • Ability to quickly learn new systems PERKS AND BENEFITS • Life insurance • Partial Medical insurance • Tuition Assistance • Employee Stock Purchase Plan • Growth Opportunities...
We are looking or a Devops Administrator! The Devops Team specializes in the reliability of Euronet systems and processes. You will use your background as an operations generalist to work closely with our development teams from the early stages of design all the way through identifying and resolving production issues. The ideal candidate will be passionate about an operations role that involves deep knowledge of both the application, the product and will also believe that automation is a key component to operating large-scale systems. Responsabilities: · Help define the future of and contribute directly to Euronet’s infrastructure · Ensure high uptime (99.98%) of our platform, performance, and scalability by leading the architecture, deployment, automation, maintenance, and management of mission-critical production systems. · Work closely with our Software Development and Engineering teams to build platforms before they go live, building a reliable production-ready services and applications. · Manage major incidents to mitigation/resolution, perform post-incident reviews of all major incidents and determine action items required to avoid similar issues/minimize downtime for future incidents. · Work with Software Development and Engineering teams to ensure that assigned applications/platforms have appropriate monitoring and metrics in place to measure performance and stability, appropriately. · Build tools and automation that eliminate work a Requirements · Bachelors degree in computer science, Information Technology, or equivalent experience or training. · Experience with Linux OS · Experience with web servers IIS and Apache · Experience in setting up CI/CD pipelines (Github) · Experience with professional monitoring systems as a solution such as Zabbix, Phometheus, Grafana, Uptrends, New Relic or SolarWinds · Knowledge of Networking, Load balancers, DNS, NTP and TCP/IP · Excellent organizational, verbal, and written communication skills · A willingness to learn on the job and take on tasks as needed · Solid scripting skills; experience with Shell, Bash, Ansible, Python, Powershell, Ruby. Benefits 40 hours per week Life insurance 100% covered 50/50 Health insurance (optional) 50/50 Half scholarships (optional) Annual salary appraisal Internal savings and credits association Christmas bonus above the law Other benefits If you are ready for this amazing opportunity, apply with us!...