- Perfil
- Ofertas (7)
INTELOGIX
InteLogix opened its doors for business in October 1957 in Houston, Texas, as a small, one-room business process outsourcing (BPO) agency with one client and one employee providing third party accounts receivable management services. It was during these formative years that we pioneered the use of automated systems that maximize the efficiency, productivity and cost-effectiveness of the accounts receivable management process.
As our clients’ needs changed, we expanded in the 1980s to offering first party accounts receivable collection services. Soon after, we expanded our service offerings again by creating a separate teleservices division that could meet a full range of customer care needs. Today, InteLogix is one of the largest privately owned outsourcing services providers with 12 geo-diverse contact center locations in the United States and two sites in the Metro Manila area of the Philippines and our first OPERATIONS SITE IN EL SALVADOR!
We invest in our agents’ development and training from day one, which explains why our largest applicant flow is derived from employee referrals. Applicants come for a job, and stay for a career. In fact, over 90 percent of our management staff were promoted from within.
InteLogix is committed to nurturing a culture where our employees are happy being at work, enjoy the work they are performing, and feel they are growing both professionally and personally.
Happy employees mean happy customers and happy clients!
Multimedia
información
Misión
It all begins with Our Mission and Purpose
Our mission is to deliver exceptional service for our clients by recruiting, educating and mentoring career-minded professionals to represent our clients’ brands with passion and excellence.
InteLogix will be the most trusted, dynamic and digitally enabled brand that creates lasting relationships with our clients and employees.
Prestaciones
Benefits above the law.
contactos
- https://www.gcserv.com
- R-34B
Dirección:
Edificio Santa Elena, La Libertad
Horarios:
08:00 am – 05:00 pm
Ofertas de Trabajo, Oportunidades de Empleo
(7)
Real Time Analyst
- Expira 27/03/2026
- El Salvador
Who we are: InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enab
Talent Acquisition Manager
- Expira 27/03/2026
- El Salvador
Who we are: InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enab
Trainer - Call Center
- Expira 27/03/2026
- El Salvador
Overview The Trainer will be responsible for delivering training programs to new and existing agents at InteLogix. The ideal candidate will have a strong understanding of our products and services, as
Quality Analyst
- Expira 25/03/2026
- San Salvador, El Salvador
InteLogix is seeking a Quality Analyst to join our organization. In this role, you will be responsible for organizing, coordinating, administering, and overseeing all aspects of quality delivery. Resp
CUSTOMER SERVICE REPRESENTATIVE
- Expira 09/04/2026
- San Salvador, El Salvador
InteLogix is actively hiring Customer Service Representatives to work onsite at our San Salvador location. Responsibilities: Provide exceptional customer service by addressing inquiries, resolving com
Team Lead - INTELOGIX
- Expira 27/03/2026
- San Salvador, El Salvador
Who we are: InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations. Overview Supervisors at InteLogix play a key role in driving team performance, employee engagement, and client satisfaction within our contact center operations. This position is responsible for leading a team of Customer Service Representatives through effective coaching, performance management, and real-time support. Supervisors ensure service excellence by monitoring quality, developing action plans, and fostering a culture of accountability and continuous improvement while maintaining strong partnerships with both employees and clients. Responsibilities As a supervisor, you will support operations in employee management. This includes overseeing & reporting daily activities, including staffing, training, performance management, and accountability. Maintain strong client relationships by ensuring client needs are met promptly and with the highest quality. Your dedication to client satisfaction is vital in this role. Coordinate meetings, focus groups and coaching to improve performance and assist with the development of strategies to increase overall productivity rates Develop and execute action plans to address individual and team performance gaps, ensuring alignment with key performance indicators (KPIs) and client expectations Conduct one-on-one coaching sessions with each assigned CSR at least once per week Perform regular call monitoring in alignment with client requirements, supplementing formal Quality Assurance (QA) monitoring, with a minimum of one call review per CSR each week. Maintain knowledge of all services tasks/programs, as well as systems and telecommunications capabilities Effectively explain calling techniques and procedures to associates Engage in real-time call listening to identify opportunities for immediate feedback and on-the-spot coaching Utilize AI-based coaching tools, when applicable, to analyze performance trends, identify behavioral patterns, and enhance the effectiveness of coaching interactions. Enforce call center regulations and policies Prioritize assignments, following up to ensure task completion Represent the needs and issues off callers to higher level of management Qualifications Proven ability to build and develop strong relationships with employees, customers, and clients. Strong analytical and problem-solving skills are essential, including the ability to analyze complex data sets, identify trends, and develop improvement opportunities. Effective problem-solving skills, adaptability, and quick decision-making. Demonstrated ability to work effectively under pressure and manage multiple priorities within a fast-paced environment. Excellent decision-making skills with the ability to learn quickly and adapt to changing circumstances. Strong verbal and written communication skills to effectively convey ideas and information. Excellent time management and multitasking skills Proficiency with Microsoft Excel The supervisor will need schedule flexibility to cover business needs and support on call as required Must be 18 years of age or older High School Diploma or equivalent required, bachelor’s degree preferred 3+ years of contact center experience...
SALES AGENT
- Expira 09/04/2026
- San Salvador, El Salvador
InteLogix is actively hiring Sales Agents to work onsite at our San Salvador location. This job is responsible for increasing revenue by successfully handling incoming calls. Employees in this role offer specialized residential electricity plans to meet customers’ needs. Individuals in this job retain existing residential customers through securing retention sales orders and support service calls. This position may also include outbound cold calls to identified consumer base within the service area. Job Duties & Responsibilities Initiates and completes enrollments for new residential service customers Initiates renewal orders for existing residential customers Outbound renewal dialing for existing residential customers Explains billing related residential customer inquiries Upsell additional products – smart thermostats, surge protection, solar lead generation Exceed acquisition sales goals and renewal sales goals Exceed upselling sales goals Performs other job-related duties as assigned Required Qualifications High School Grad/GED 3+ years Sales and Customer Service...
