Descripción de la Oferta

JOB OVERVIEW:
Review, analyze, recommend, propose and execute options based on reports using data analytics, research and identify areas of opportunity for enhancements to current and existing processes. Respond to customers’ inquiries, take ownership of customer issues and help develop solutions to ensure that they are taken to required conclusion. Provide ongoing customer support by acting as a liaison between the company’s internal teams to improve business performance and customer experience. The Analyst will provide support to the commercial team and assist with any issues to complete the business cycle. Perform in depth analysis for potential cargo improvement. Ensure analysis results, projects and actions are communicated.

EDUCATION:
Bachelor’s degree in Marketing, Industrial Engineering, Business, Transportation/Logistics or related field
Advanced proficiency in English

REQUIREMENTS AND QUALIFICATION:
Minimum five (5) years of experience in the shipping industry. At least 3 years of experience in any of the following fields: data analysis, customer service or sales. Good understanding of the reefer business.
Fully Bilingual (English and Spanish) (Required)
Experience in process mapping, Lean Six Sigma methodology and root cause analysis preferred.
Proficiency in Microsoft Office products including MS Project, MS Access and Pivot tables.
Experience working with CRM systems preferred.

Additionally, you will display the following key competencies:
Ability to communicate effectively verbally and in writing
Ability to establish and maintain effective working relationships
Excellent negotiation and conflict resolution skills
Ability to facilitate and contribute to small process teams, including root cause analysis
Ability to analyze data in order to summarize findings to all levels of upper management
Skill in preparing clear and concise reports and other written materials
Ability to prioritize, organize and perform multiple work assignments that may vary in nature and scope
Ability to travel to build strong customer relationships
Problem solving, and ability to recommend new ideas
Ability to identify and/or document existing and new market trends
Ability to provide subject matter expertise for the assigned business portfolio, by understanding the customer’s supply chain, trends, services offered, and opportunities to offer additional Supply Chain solutions
Partner with Sales, business leaders and use marketing data to target additional business
Maintain strong focus on customer retention and improving customer experience
Ability to work effectively in a rapidly changing environment

Experiencia Requerida

Educación Superior

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