Ria es una de las más grandes empresas mundiales de transferencia de dinero. Desde el año 1987, hemos procurado proporcionar una alternativa económica, segura y rápida para que nuestros clientes envíen dinero a sus familiares y seres queridos en todo el mundo.
En la actualidad Ria presta servicio en más de 130 países, y se ha convertido en el líder mundial en remesas y es una marca reconocida tanto por su calidad como por su servicio.
A medida que nuestra extensa red de agentes y corresponsales siga creciendo, permanecemos firmes en nuestro compromiso con nuestros clientes y seguiremos formando parte de las comunidades donde viven. Gracias por confiar en Ria para llevar tu dinero a donde más cuenta. Es un privilegio servirte.
*El servicio rápido y fiable ha convertido a Ria en el sinónimo de confianza.
*134 países en todo el mundo
*204,000 agentes alrededor del mundo
Ser la empresa de transferencia de dinero más progresiva del mundo, ofreciendo un servicio excelente, confiable y competitivo.
• Integridad
• Equidad
• Honestidad
• Seguro de Vida y Médico
• Cooperativa de empleados
• Apoyo a estudios universitarios
• Transporte nocturno
• Clases de inglés
• Crecimiento Profesional
Boulevard Vijosa Calle L3 #18 Edificio Ria (Ex edificio Bayer), Zona Industrial Merliot, Antiguo Cuscatlan, La Libertad
RIA Money Transfer es una compañía global de transferencias de dinero, en constante evolución. Para ayudar en nuestros esfuerzos de crecimiento, estamos buscando un Contador Junior para agregar a nues
Responsibilities: • Reconcile bank accounts daily • Follow up on all unresolved issues daily until resolved • Post Journal entries for month end close Requisitions • Intermediate-Advanced English leve
Responsibilities: • Assist customers over the phone, helping them review and analyze transactions blocked by the system. Requirements • Advanced English level • High school diploma • Availability to w
Description Our enthusiastic Telesales team is the first point of contact to business owners that want to become RIA agents in US and Canada. The team provides information about how the process works
Description Although we’re now a global fintech with offices all over the world, we’ve stayed true to our roots. We design our digital products with intention, conscious of the unique challenges our c
Description We’re recruiting an English-speaking Helpdesk Technician, based in El Salvador, for our European Team. Among other tasks, you will be focused on giving the 1st level of technical support to our European Agents. Responsibilities - First level Helpdesk support: phone / email / remote desktop connection. Mainly, outbound calls to update RIA Agents Systems due to the end of Internet Explorer and support from Microsoft. - Perform Installation of all requirements needed by the web system to operate, plus all peripherals as printer, scanner, usb keys, signature pads, among others - Diagnose and resolve technical software issues presented by the agents to guarantee the operability of the Web System - Escalate the technical issues to other levels when facing issues with the RDM installed Qualifications - Advance level of Spanish & English (High level oral and written) - IT background or IT interest - High knowledge of MS Windows, Internet Explorer (and other browers) and good skills installing computers and basic peripherals (scanner, printer...) - Work experience as a Helpdesk Technician would be a plus - Strong customer service orientation - Excellent communications skills (both oral and written) - Strong analytic, multi-tasking and team work skills - Flexibility regarding work schedule - Good team working skills - Another EU language would be a plus - High School degree...
Description About the Position The FIU Realtime investigator is a highly focused position to analyze the transactions from RIA (US, CA and PR) being sent worldwide, looking for patterns, BSA violations, money laundering, terrorist financing, and consumer fraud, ensuring compliance with the Bank Secrecy Act, USA PATRIOT ACT, Office of Foreign Asset Control and all applicable state and federal AML regulations. Key Responsibilities: Validate purpose and legitimacy of any transactions that appear unusual or high risk based on the customer's and receiver’s activity Process transactions that have met Ria policies, state and federal regulations Escalating general reports of trends of possible consumer fraud and suspicious activity Looking for constant development as well as continuous self-improvement Advance Ability to detect and report suspicious transactions Approach with open communication, excellence in service, integrity, and accountability Perform back office and other duties as assigned or requested Assessing risk when approving transactions with red flags Competencies and requirements: Advanced English level (written and spoken) High school degree Excellent communication and writing skills Computer literacy (intermediate knowledge of Microsoft office) Finishes tasks in an efficient and timely manner Trustworthy and reliable...
The Tech Support Technician is mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Attention of user’s retail and stores mainly in Canada, United States, Puerto Rico, Colombia, Chile and Argentina. Responsibilities: • Receiving phone calls from Ria agencies and assisting in • Installing and configuring computer hardware operating systems and applications; • Monitoring and maintaining computer systems and networks (layer one); • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues; Requirements • Intermediate-Advanced English level • Associate's Degree or 2 years of Systems Engineering • Technical support knowledge • Schedule 40 hours a week from 11am to 8pm...
Description The Real-Time Analyst oversees intraday management to optimize resource to achieve business objectives. The real-time analyst is responsible for monitoring the performance of the contact center and the staff's efficiency. The position requires to work across different team within the compliance division. Managing schedules, KPI’s and reports to ensure the department operates effectively and efficiently to meet daily demands. Responsibilities: - Auxiliary reports - Daily Adherence reports (manage schedule) - OT requests based on volume. - Transaction distribution - Manage incidents that affect operations, alerts, increase in adherence - Reports from the previous day - Attendance reports (lateness and absenteeism) - Send graphs and analysis of calls and transactions (volume, adherence) - Monitor calls in real time, report long calls, aux, and transfers. - Floor monitoring: Escalation Issues. Issue with CRM system. Queue, hold time, waiting time. Breaks and Lunch control. Report schedule issues. Report forecast conflicts. - Involvement with employees and supervisors. - Work on daily meeting notes explaining the major points of the day. - 70% presence of the floor and 30% administrative tasks (Updates, provide information, emails, assigned tasks). Qualifications: - Minimum of two years of experience in performance workforce management functions (specifically real-time management). - Ability to demonstrate a strong understanding of how planning/Forecasting staffing requirement to translate into creation of optimal schedules and real time (intra-day) management to support multi-department contact center operations. - Experience with workforce Management software including scheduling, performance tracking, and reporting. - Willingness to learn new software application. - Must have a good working knowledge of MS office including advance excel skill to able to create, organize and analyze data in a structured manner. - Advanced English level - Knowledge in CISCO and Calabrio or similar software....
Description This position is part of the epay production engineering organization, and a full-time, permanent, on-site position. The position works in a collaborative environment to support both new business initiatives and stability of existing systems. This position will focus on monitoring functions as a primary role and provide Tier1 level support to our current point of sale solutions in production environment. Identification, communication and being part of the resolution for product & production issues in the organization. Identification of the issues by using the different monitoring tools for the different platforms. Lead communication between our teams, also including external communications to our Vendors and Customers. Tier1 troubleshooting support for production & product business outages aiming to mitigate issues impacting regular operation. Requirements Bachelor’s degree Computer Science, Engineering, Information Technology, or any other related discipline (Desirable) Effective/Professional written and verbal communication (Spanish and English). Willingness to work night or graveyard shift hours as our service center operates 24/7, 365 days a year, including holidays and weekends. Basic to intermediate knowledge in the following areas: Windows Server 2012/2016. Monitoring Windows Server Infrastructure. Troubleshooting OS at a basic level DNS | DHCP | IIS Benefits We offer: 40 hours per week Base Salary + performance bonus Life insurance 100% covered 50/50 Health insurance (optional) 50/50 Half scholarships (option) Annual salary appraisal Internal savings and credits association Christmas bonus above the law Opportunities for growth within the company...