Detalle de la Oferta

Descripción de la Oferta

Description
We’re recruiting an English-speaking Helpdesk Technician, based in El Salvador, for our European Team. Among other tasks, you will be focused on giving the 1st level of technical support to our European Agents.

Responsibilities
- First level Helpdesk support: phone / email / remote desktop connection. Mainly, outbound calls to update RIA Agents Systems due to the end of Internet Explorer and support from Microsoft.
- Perform Installation of all requirements needed by the web system to operate, plus all peripherals as printer, scanner, usb keys, signature pads, among others
- Diagnose and resolve technical software issues presented by the agents to guarantee the operability of the Web System
- Escalate the technical issues to other levels when facing issues with the RDM installed

Qualifications
- Advance level of Spanish & English (High level oral and written)
- IT background or IT interest
- High knowledge of MS Windows, Internet Explorer (and other browers) and good skills installing computers and basic peripherals (scanner, printer...)
- Work experience as a Helpdesk Technician would be a plus
- Strong customer service orientation
- Excellent communications skills (both oral and written)
- Strong analytic, multi-tasking and team work skills
- Flexibility regarding work schedule
- Good team working skills
- Another EU language would be a plus
- High School degree

Experiencia Requerida

Educación Secundaria

Lenguajes