- Perfil
- Ofertas (19)
OSI OUTSOURCING SERVICES INTERNATIONAL
Due to the achievement of the operations, In August 2011, the company needed to relocate to a suitable location, moving to the AVANTE building, the best area of El Salvador, close to the US Embassy.
Every day we continue to write our history, which is why we strive for success as a company and as a family.
We have built a business by providing high-quality service with highly skilled individuals driven to help you grow your company. We are taking this 12th anniversary to renew our commitment to being a unique nearshore staffing solution. Since OSI’s inception in El Salvador, we have focused on the benefit created for our employees through the success and growth of our clients. We grow because you grow, OSI’s clients are smart business people who are investing in developing their business by leveraging the great benefits of nearshoring.
información
Quiénes somos
Outsourcing Services International (OSI) is a nearshore BPO provider of customer contact services, including operational and administrative staffing services. We excel at recruiting dedicated staffing resources that provide quality services at significant cost savings.
Misión
We enable to growth of our client's business by providing unique service solutions through a passionate team of professionals that are oriented to deliver exceptional results.
Visión
Provide superior quality outsourcing services to our global clients base that inspires business to grow with us.
Valores
- Quality
- Innovation and Excellence
- Integrity
- Unity
Prestaciones
*Bonus According to El Salvador’s Laws (Christmas Bonus).
*Vacation’s payment according to El Salvador’s laws.
*Life and Medical Insurance
*Performance: Entitle after 90 days as an employee and payable every July and January
contactos
- https://osinearshore.com/
- jobs@osinearshore.com
- Ruta 44/ Ruta 34
Dirección:
Edificio Avante 4-02 Urbanización Madreselva 3, C. Llama del Bosque.
Horarios:
8:00am a 6:00pm
Ofertas de Trabajo, Oportunidades de Empleo
(19)
ACCOUNTING ASSISTANT
- Expira 17/05/2024
- La Libertad, El Salvador
Amazing benefits we've got for you: Career Path Life and Medical Insurance Office Schedules (weekends off) Competitive salaries Benefits by law Hiring Bonus Restrictions Apply* GENERAL DESCRIPTION OF
DIGITAL MARKETING SPECIALIST
- Expira 17/05/2024
- La Libertad, El Salvador
Amazing benefits we've got for you: Career Path Life and Medical Insurance Office Schedules (weekends off) Competitive salaries Benefits by law Hiring Bonus Restrictions Apply* REQUIREMENTS Bachelor’s
IT HELP DESK SUPPORT L1
- Expira 17/05/2024
- La Libertad, El Salvador
Amazing benefits we've got for you: Career Path Life and Medical Insurance Office Schedules (weekends off) Competitive salaries Benefits by law Hiring Bonus Restrictions Apply* REQUIREMENTS English le
CUSTOMER AND LOGISTICS SUPPORT
- Expira 17/05/2024
- La Libertad, El Salvador
Amazing benefits we've got for you: Career Path Life and Medical Insurance Office Schedules (weekends off) Competitive salaries Benefits by law Hiring Bonus Restrictions Apply* REQUIREMENTS 1 -2 years
BILLING CLERK AR
- Expira 17/05/2024
- La Libertad, El Salvador
Amazing benefits we've got for you: Career Path Life and Medical Insurance Office Schedules (weekends off) Competitive salaries Benefits by law Hiring Bonus Restrictions Apply* REQUIREMENTS Studies re
Jr IT Support
- Expira 19/04/2024
- La Libertad, El Salvador
Amazing benefits we've got for you: Life and Medical Insurance* Office Schedules (weekends off)* Competitive salaries Benefits by law Hiring Bonus* Restrictions Apply* ESSENTIAL DUTIES AND RESPONSIBILITIES Perform customer service duties, including remote support through the phone, and onsite support, customer support oriented. Provide accurate and timely logging of problems and resolutions in appropriate systems. Support basic hardware issues (keyboard, mouse not working, monitor/screen without signal, Wi-Fi not connecting) these are tasks that can be troubleshot remotely, representative needs to ask to disconnect devices, update drivers, try different cables etc. Email not working (Cannot send/receive emails, error messages in Outlook app, etc.) Operating system issues (Slowness, errors in screen, updates required, etc.) Ticket handling (Create, update, and close tickets. Good notes documentation, detailed steps like, what was the issue, steps to solve it, closure approval, customer complaints, suggestions, or comments) Help customers/employees understand the issue, explain steps to solve the issue, and provide tips on how to prevent future incidents. Ensure to deliver a good customer/technical support service (Customer satisfaction) VoIP Support to lines, platforms, and installations REQUIREMENTS English level 85-90 % 1-2 years prior experience Experience OR knowledge working with Active Directory and Exchange?server administration. (IDEAL) Experience utilizing remote monitoring and service ticket-based software packages technical experience with desktop support of hardware, software, TCP/IP networks for both wired and wireless environments. (IDEAL) QUALIFICATIONS Organized and Detailed Oriented Good time management Good at working with minimal supervision Committed Excellent communication skills Knowledge of remote access capabilities (VPN, video, phone, and chat) to enterprise systems using role-based access and security protocols. Studies in Computer Science, Information Technology, or related fields....
VoIP SUPPORT L1
- Expira 19/04/2024
- La Libertad, El Salvador
Amazing benefits we've got for you: Life and Medical Insurance* Office Schedules (weekends off)* Competitive salaries Benefits by law Hiring Bonus* Restrictions Apply* REQUIREMENTS Studies in Telecommunications or technician in VoIP (DESIRABLE) Basic knowledge of protocols including VOIP, TCP/IP, SNMP, FTP/SFTP, HTTP (IDEAL) Minimum 2 years previous experience providing Customer Support to customers of various sizes. Experience with telephony or voice-related services (SIP, RTP) is a plus. Basic to intermediate understanding of Networking in a TCP/IP and SIP environment Changing modem/router/switch settings Intermediate troubleshooting with VoIP (carriers, outages, call management, call processes, etc.) Knowledge of telecommunications and network configuration, installation, and support/maintenance procedures and processes. QUALIFICATIONS Self-starter and willingness/ability to learn quickly in a fast-paced environment Excellent interpersonal, oral, and written communication skills Strong communications skills GENERAL DESCRIPTION OF POSITION Provides Intermediate to advanced Hosted VoIP Technical Support and assistance to clients via email, phone, and/or other remote methods.? Evaluates user needs, defines technical problems, and escalate higher tiers to implement solutions. Assists customer in implementing solutions. Perform ongoing activities to maintain and enhance overall system performance.? Typically reports to a project leader or manager. Works on projects/matters of limited complexity in a support role. Work is closely managed. ESSENTIAL DUTIES AND RESPONSIBILITIES Voice mail password reset Layer 1 for phones troubleshooting Software and hardware support for PBX PBX functionality Resource System Provisioning under supervision (Set up and implement users)? Troubleshooting of real-time VoIP software, IP / WAN Protocol stacks, and Linux server issues Adds, moves, Changes of phone users? Troubleshooting QoS Issues Interface with network engineers for troubleshooting. Assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance.? User Dashboards SME Analyze system performance and manage system resources...
HELP DESK L1
- Expira 19/04/2024
- La Libertad, El Salvador
Amazing benefits we've got for you: Career Path Life and Medical Insurance* Office Schedules (weekends off)* Competitive salaries Benefits by law Hiring Bonus* GENERAL DESCRIPTION OF POSITION We are seeking someone who is not afraid to think outside the box, take initiative, and bring new, transformative ideas to the table. The ideal candidate will not be deterred by obstacles but will see them as opportunities to learn and grow. A tireless work ethic, relentless curiosity, and a desire to impact are key traits that will make you a successful member of our team. Your priority will be to handle all incoming calls and support issues via phone, email, and alert board. You will dispatch tickets to and provide our clients with top-tier technical support. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide a first point of contact for customers through our helpdesk, be that via phone, email, or ticket. Provide the Client with basic remote troubleshooting. Use our Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Managing and recording all work through our Ticketing System. Make sure that Client Documentation is well-maintained. Split tickets that have several issues into their own individual ticket. From time to time the project’s team will need additional resources to help deliver projects remotely. Escalate tickets that require Senior Helpdesk Engineer support. Communicate to the client the status of their ticket every step of the way and notify them of any changes or outages related to their issue. Submit Timesheets and expense reports as indicated on their SOPs. Identify, Communicate, and Mitigate potential risks to the Service Manager and Clients. Follow the schedule provided by the Service Manager or Service Lead Follow Standard Operating Procedures (SOPs) for daily/weekly recurring tasks. Follow all our Security Procedures and Keep a Vigilant Eye for Security Issues Identify opportunities for improvement and make constructive suggestions for change. Contribute to the process of innovative change effectively. Undertake other duties as required by the Service Manager or Service Lead REQUIREMENTS Excellent English communication skills both written and verbal (85%) Experience working as a Tech Support or Help Desk for a minimum of a year. Studies in computing sciences, Systems Engineering, or any similar. (GRADUATED DESIRABLE) Basic technical skills required include desktop support, Windows Server, and Office 365 administration. Knowledge of IT Applications, Software & Hardware The ability to keep up with & and adapt to the fast-paced IT world. QUALIFICATIONS Proven ability to function in a self-directed environment. Attention to detail, creative thinking, problem-solving, and the willingness to go above and beyond when needed. A love of (and ability to) Solve Problems and challenges Great Communication skills, founded in being a good listener. A deep desire to deliver an amazing Client Experience...
SUPPORT ENGINEER II
- Expira 19/04/2024
- La Libertad, El Salvador
Amazing benefits we've got for you: Career Path Life and Medical Insurance Office Schedules (weekends off) Competitive salaries Benefits by law Hiring Bonus Restrictions Apply* GENERAL DESCRIPTION OF POSITION Under general supervision of the IT Services Supervisor, the IT Support Engineer II is a key role in delivering and maintaining our fully managed IT Services suite of products. This position provides our customers and internal team with second level support, administrates our managed and hosted product platforms, and performs projects in the field. IT Support Engineers are an essential component of our company brand to deliver world class IT service support. ESSENTIAL DUTIES AND RESPONSIBILITIES Configure and deploy servers, routers, switches, firewalls, phones. Advanced Server maintenance and repair including hardware diagnosis of complex environments. Implementation of complex customer server and network projects. Development of detailed work plans for approved partner/customer projects. Provide advanced technical escalation support to team to resolve user PC, email, internet, and LAN access problems. Work directly with vendor support, working through diagnostics and implementing the solution. Resolves network performance issues by network monitoring and analysis, performance tuning, troubleshooting network problems and escalating to vendor. Secures network by auditing client’s servers and network to ensure network access standards. Troubleshoot and become familiar with various types of client/industry specific software. Provide support for complex windows domain model and user profile related issues. Configure, maintain, and monitor distributed backup systems. Ensure the confidentiality, security, and data integrity of client information always. Provide efficient and timely resolutions to customer support cases. Ability to prioritize service tickets by urgency. Ability to accurately track time and services performed during the day. Prepares users and staff by designing and conducting training programs, providing references and support. Respond to on call pager as part of team pager rotation. REQUIREMENTS Relevant College, trade-school or certification program required. Around 5-8 years of experience in Tech Support, IT Administration roles or similar required. Any equivalent combination of education and experience. Microsoft MCP certification or higher required. Other network infrastructure hardware and software certs preferred. Advanced knowledge on TCP/IP networking, DNS, File Transfer, Remote Desktop and Email. Advanced experience and understanding working with windows networked computers, printers, scanners, and copiers. Advanced experience in supporting and administrating all modern Microsoft platforms. Solid experience with PC repair/support experience in a professional or educational setting. Must be proficient and fluent in the English language. QUALIFICATIONS Must be effective developing project work plans, performing project work, have awareness of all project elements and maintain focus to completion. Strong communication skills, including the ability to translate technical information into layman’s terms. Ability to correctly determine proper course of action by identifying appropriate resource, process or escalation needed for safe and efficient resolution to any client issue. Ability to adapt and accept challenges in a fast paced, dynamic environment. Demonstrated written and verbal two-way communication skills. Strong commitment to providing quality service. Excellent and reliable attendance record. Experience creating and documenting process. Experience with information management. Strong interpersonal skills. Possess a positive attitude and be able to fit in well within a strong team. Ability to successfully prioritize service issues based on multiple competing objectives. Willingness and commitment to ongoing learning and development....
SERVICE DISPATCHER
- Expira 19/04/2024
- San Salvador, El Salvador
GENERAL DESCRIPTION OF POSITION The Service Dispatcher is responsible for attaining maximum utilization of internal and field resources through daily dispatch of service requests by both monitoring and managing incoming client requests so that they can be dispatched to the appropriate resource. ESSENTIAL DUTIES AND RESPONSIBILITIES Act as the single point of contact to the customer for all types of service requests. Coordination of all support groups to ensure maximum utilization of billable resources. Pre-process service requests as they arrive through email, manual entry, or direct customer input. Schedule internal and field resources on the ConnectWise dispatch portal. Monitor resource schedules to ensure prompt time entry on service requests. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages. Improve customer service, perception, and satisfaction Fast turnaround of customer requests. Improve usage and increase productivity of support resources. Escalate service requests that cannot be scheduled within agreed service levels. REQUIREMENTS College Studies in International relations Basic computer and operating system knowledge. Proficiency in English.?(75-80%) Proven and Outstanding Customer Service Experience/skills QUALIFICATIONS Ability to multi-task, prioritize, and manage time effectively Fast learning speed and a passion for sales Typing skills to ensure quick and accurate entry of service request details. Self-motivated with the ability to work in a fast-moving environment....
TELECOM SUPPORT L1 (VoIP)
- Expira 19/04/2024
- San Salvador, El Salvador
GENERAL DESCRIPTION OF POSITION: The VoIP I role is responsible for all front-line support incidents and requests from Spectrum VoIP clients to our Support Center. This role provides quality responses to omnichannel requests for technical support and strives towards same-day resolution while achieving high client satisfaction. We are looking for someone energetic, bright, and self-confident; someone that can thrive in a fun, fast-paced work environment. This is an entry-level position within our Technical Services department and an excellent opportunity to grow your career at one of the best Unified Communications service providers in the country ESSENTIAL DUTIES AND RESPONSIBILITIES Answer customer calls and respond to customer requests while maintaining customer satisfaction and KPIs Recommend call flow changes, network changes, and best practices to customers, partners, and IT professionals. Offer creative solutions to resolve complex customer requests. Adhere to schedules, guidelines, and requirements under the Company's set policies and procedures. REQUIREMENTS Bachelor's Degree or equivalent work experience Telephony background preferred Basic knowledge of protocols including VOIP, TCP/IP, SNMP, FTP/SFTP, HTTP is helpful Minimum 2 years of previous experience providing Customer Support to customers of various sizes. Experience with Microsoft products Knowledge of customer service principles and practices Working knowledge of any of the below helpful Changing modem/router/switch settings VoIP/SIP, UDP/TCP, LAN/WAN, VLAN Experience with call tracing software (VoIPmon, Wireshark, etc.) Advanced troubleshooting with VoIP (carriers, outages, call management, call processes, etc.) SIP knowledge is a plus Experience in troubleshooting internet/voice circuits Experience configuring firewalls in networking equipment Understanding of troubleshooting and setting up VLAN’s Knowledge of telecommunications and network configuration, installation, and support/maintenance procedures, and processes. Experience with remote support tools and techniques. Experience providing remote step-by-step instructions and explaining complex concepts to non-technical customers as well as experience with remote customer training. QUALIFICATIONS Must possess excellent customer service work ethic, superior presentation, and critical thinking skills, strong leadership qualities, and personal initiative. Must possess excellent written, verbal, and interpersonal communication skills including the ability to interact with all levels of management, staff, and the public. Ability to find creative resolutions to reported issues using heightened listening skills and inventive analysis. Good organizational aptitude with attention to detail and accuracy. Ability to consistently meet and exceed key performance indicators...
INSIDE SALES REPRESENTATIVE
- Expira 19/04/2024
- La Libertad, El Salvador
Amazing benefits we've got for you: Life and medical insurance * Hybrid home office structure available* Law benefits $300 Hiring bonus * Restrictions Apply ABOUT THE ROLE Charter UP is seeking motivated Inside Sales Representatives to join our Marketplace Sales team! The core focus of this role is to help find chartered transportation solutions for our clients’ group travel needs by leveraging our cutting-edge marketplace technology. This role handles phone-based, high-velocity, transactional inside leads; and can be an entryway into our Enterprise sales team, which handles complex, long lead time sales for our Enterprise clients. ESSENTIAL DUTIES AND RESPONSIBILITIES Answer inbound calls and make outbound calls to follow up with prospective customers. Promptly respond to voicemails and emails from customers to assist with new quotes and making changes to existing quotes. Leverage our proprietary marketplace technology to meet Inside Sales Rep performance metrics, including gross revenue, quote conversion rate, and unique quotes per month. Provide excellent customer service to our customers, gaining a full understanding of their needs to build out accurate and comprehensive trip quotes. REQUIREMENTS Between 3-4 years of experience in a sales role Proven track record of consistently achieving or exceeding sales targets. Comfortable asking for the sale, overcoming objections, and using assumptive sales techniques. Ability to elicit trust from clients through a warm and professional tone. Clear and concise communication style coupled with great listening skills. Negotiation and relationship-building abilities. Proficiency in using CRM software and other sales tools. Leadership and mentoring skills. Bachelor’s degree in business, Marketing, or a related field (IDEAL) QUALIFICATIONS Flexibility and adaptability to work in a fast-paced and rapidly evolving environment. Strong creative thinking skills / vision Receptive to feedback Keen eye for detail Customer orientation and ability to adapt/respond to different types of characters. Ability to multi-task, prioritize, and manage time effectively....
PRE SALES BROADBAND ANALYST
- Expira 19/04/2024
- La Libertad, El Salvador
GENERAL DESCRIPTION OF POSITION At OSI we are continuously growing! Along with one of our clients! We are in the search of a broadband data analyst who can help our client “Netfortris” but, who is Netfortris? They are a company that We specialize in cloud communications, networking, and security. And we’ve made it our mission to Empower Your Business as your technology partner. ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for conducting invoice analysis Responsible for accessing quoting tools for Access pricing Responsible for providing quotes & associated paperwork to Sales groups Responsible for working and tracking invoice requests & Access pricing requests in company systems Strong data entry skills Extremely high attention to detail Gather and review monthly invoices against company products & services to provide quotes & best recommendations Perform and complete other projects as assigned by management REQUIREMENTS Studies in telecom or related (Desirable) Must be able to demonstrate a solid understanding of accounting principles (desirable) Between 2-4 years of relevant experience in technical support, customer service or others. DESIRABLE experience with or at a high-growth company Proficient in Microsoft Excel Ability to exercise good judgment and utilize knowledge of department and company policies and procedures to complete tasks QUALIFICATIONS Must possess strong written and verbal English language skills, with the ability to gather and convey information via email or telephone with customers clearly and effectively Must be highly accurate and detail-oriented Exceptional customer service and problem-solving skills Possess a positive attitude and “roll-up-the-sleeves” approach, including ability to be self-motivated, flexible, fast learner, organized, dedicated and team player...
Cloud Systems Engineer (DevOps Infrastructure Linux)
- Expira 19/04/2024
- La Libertad, El Salvador
Amazing benefits we've got for you: Life and Medical Insurance* Office Schedules (weekends off)* Competitive salaries Benefits by law Hiring Bonus* Restrictions Apply* REQUIREMENTS Bachelor’s degree in Computer Science or equivalent degree or experience. SDLC experience, including Agile, and SCRUM methodologies is a PLUS. Previous PHP programming experience is a PLUS PLUS. 3-5 years of Linux Administration experience, preferably Ubuntu, including patch management. Well-versed in scripting languages, i.e., Python, Bash, PHP, Ruby, Perl, etc… Experience with Python, SaltStack/Ansible, REST Concepts, and infrastructure automation tools is preferred. Strong familiarity with a wide array of open source applications and tools, for example, Apache, NGINX, MySQL, Node, Services, Tomcat, PHP, NTP, collected, etc… Good understanding of Networking in a TCP/IP and SIP environment is required. Knowledge of basic networking skills such as switching, routing, and IP addressing. Experience with telephony or voice-related services (SIP, RTP) is a plus but not required ESSENTIAL DUTIES AND RESPONSIBILITIES SYSTEM MAINTENANCE: Maintain best practices for managing systems and services across all environments. Fault finding, analysis, and of logging information for reporting of performance exceptions. Proactively monitoring system performance and capacity planning. Manage, coordinate, and implement software upgrades, patches, and hot fixes on servers, workstations, and network hardware. Provide day-to-day SME-level operational support including responding to incidents. Analyze system performance and manage system resources. DESIGN & ARCHITECTURE: Collaborate with other teams and team members to develop automation strategies and deployment processes. Participate in the design, implementation, configuration, and ongoing operations of our clients’ carrier-class telecommunications infrastructure. Provide input on ways to improve the stability, security, efficiency, and scalability of the environment. Contribute to, and maintain system standards, research, and recommend. innovative solutions, and where possible automate approaches for system administration tasks. Work with the Product, Engineering, QWA, and support Client Services teams in improving the product specification and offering. Developing platforms and frameworks to automate business and technology processes. IMPLEMENTATION & AUTOMATION: Lead the CI/CD process and lifecycle with Engineering and QA while building Continuous Integration, Continuous Delivery, and Continuous Deployment software tools that will support, enhance, and grow our CI and CD capabilities. Participate in the automation and sophistication project for better end-to-end operations and integration by leveraging best-of-breed tools and technologies ELK stack, Salt Stack, OpenStack, Nginx, MaaS, etc. Provide programming to automate systems tasks. Programming languages such as Python or Shell scripting will be used to automate system tasks on any platform....
Sales Development Support Specialist
- Expira 19/04/2024
- La Libertad, El Salvador
GENERAL DESCRIPTION We are seeking a detail-oriented and proactive Sales Development Support Specialist to join our sales team. The Sales Development Support Specialist will play a key role in providing administrative and operational support to the sales development function. The ideal candidate will be organized, possess strong communication skills, and be capable of managing various tasks to ensure the success of the sales development team. ESSENTIAL DUTIES AND RESPONSIBILITIES Contact new and existing customers. Identify prospective customers. Administrative Support: Assist in the day-to-day administrative tasks for the sales development team. Manage calendars, schedule appointments, and coordinate meetings. (set appointments for the manager, or gather enough details for Jill to create and send a budgetary quote) Database Management: Maintain and update customer relationship management (CRM) systems with accurate and current information. (Send follow-up emails Maintain contact lists and follow up with customers to continue relationships. Reach out to clients after installation and at regular intervals to ensure satisfaction (phone & email, surveys, etc.)) Assist in lead and account research to ensure data accuracy. Lead Qualification: Initially working with warm and cold lists of businesses provided by the company, over time able to generate and work own lists. During training, the Sales Developer would work with the Manager to create and send quotes. Once comfortable with the products and services, quotes will be sent by the Sales Developer with the manager’s approval. Communication: Reach out to potential IParigon partners (such as small IT companies that do not provide VoIP services) Assist in drafting and sending follow-up emails or communication to leads. Reporting and Analysis: Generate regular reports on lead generation and qualification activities. Analyze data to identify trends and opportunities for process improvement. Identify areas for process improvement and work collaboratively with the team to implement changes. Provide feedback on existing processes to enhance efficiency. REQUIREMENTS Proficiency in English is mandatory (85%), both written and oral. Studies in Business, Marketing, or a related field. Proficiency in Microsoft Office Suite and CRM software. Previous experience in a sales support or administrative role is a plus. Strong familiarity with objection handling, lead generation, and successful SDR sales techniques. Strong coordination and collaboration skills with sales leadership based in the US. A solid social presence for networking and relationship-building. QUALIFICATIONS Drive and Accountability: A demonstrated drive to achieve and exceed goals, and the ability to hold oneself accountable. Communication Skills: Engaging phone presence, strong listening skills, ability to overcome prospect objections, and effective written communication. Curiosity and Learning: A strong desire to learn in a sales career, embracing coaching, feedback, and learning opportunities. Adaptability: Capability to adapt to changing internal and external environments and evolving strategies. Flexibility and adaptability to work in a fast-paced and rapidly evolving environment Organization: Strong organizational skills, time management, and the ability to work independently in a fast-paced startup environment. Effective Communication: Clearly articulate unique value propositions and differentiators through cold calls, personalized emails, and LinkedIn prospecting....
IT MENTOR TECH SUPPORT TEAM LEAD
- Expira 19/04/2024
- La Libertad, El Salvador
As part of our benefits, you will enjoy this: Weekends off. Hiring bonus. Law benefits. Restrictions Apply* GENERAL DESCRIPTION OF POSITION We are seeking a seasoned and enthusiastic IT Mentor to join our team and guide the next generation of IT professionals. As an IT Mentor, you will be responsible for providing mentorship and support to individuals pursuing careers in information technology. The successful candidate will leverage their extensive industry experience to assist mentees in skill development, career growth, and navigating the complexities of the IT landscape. REQUIREMENTS - Technical ability on par with an experienced Support Engineer - Entry level CompTIA Certifications preferred. Experience working with MSP companies (preferred) Must Have Skills - Strong English verbal and written communication skills in a professional environment - Experience and understanding working with Windows computers, printers, scanners, and copiers in a network environment. -Set up new computers and user accounts. - Troubleshoot Groups, Teams, Sites, and Distribution Lists in MS365 - Troubleshoot shared resources, and delegate mailboxes in MS365. QUALIFICATIONS - Ability to correctly determine proper course of action by identifying appropriate resource, - process or escalation needed for safe and efficient resolution to any client issue. - Must be able to respond to a rapidly changing work environment positively and effectively. - Ability to adapt and accept challenges in a fast paced, dynamic environment. - Demonstrated written and verbal two-way communication skills. - Strong commitment to providing quality service. - Excellent people skills, organizational skills, general business skills, decision making and multi-tasking skills...
BI SPECIALIST
- Expira 19/04/2024
- La Libertad, El Salvador
Amazing benefits we've got for you: Career Path Life and Medical Insurance Office Schedules (weekends off) Competitive salaries Benefits by law Hiring Bonus Restrictions Apply* REQUIREMENTS Bachelor’s degree in business, Management, Economics, Industrial Engineering, Finance, or Computer and Information Science required (Desirable) Around 3-5+ years of related experience. (Ideal) Strong oral and written English for complex technical matters SQL Expert with strong relational database design knowledge Experience in business analytics with an appreciable understanding of OKRs and KPIs Strong understanding of customization of Microsoft Dynamics CRM. Strong Quantitative Analysis and Numeric Reasoning. Expert level in Microsoft Excel. Ability to collect and compile relevant data. Ability to handle databases and understand technology-driven business intelligence tools. (Such as Powe BI, SQL, Oracle Analytics, and Dashboards in Excel) QUALIFICATIONS Ability to handle multiple customer environments simultaneously. Passion for making businesses better and providing value to teammates. Excellent verbal, written, and interpersonal skills. Ability to work independently with minimal supervision. Curious, open-minded, and love the challenge of learning something new every day ESSENTIAL DUTIES AND RESPONSIBILITIES Analyze and interpret complex datasets to extract meaningful insights. Work with stakeholders to understand business requirements and data needs. Utilize BI tools (e.g., Dynamics, Power BI) to create interactive dashboards and reports. Develop and maintain data visualizations for easy consumption by non-technical users. Develop and maintain ETL (Extract, Transform, Load) processes to ensure data accuracy and reliability. Collaborate with IT teams to integrate data from various sources. Monitor and optimize the performance of BI queries and reports. Identify and address issues related to data quality and completeness Perform complex data analysis, identify the root cause of system and process issues, and develop solutions. Interpret insights from quantitative and qualitative data. Technical leadership to mentor other engineers to ensure best practices....
SUPPORT SPECIALIST
- Expira 19/04/2024
- La Libertad, El Salvador
Amazing benefits we've got for you: Career Path Life and Medical Insurance* Office Schedules (weekends off)* Competitive salaries Benefits by law Hiring Bonus* Restrictions Apply* REQUIREMENTS: Studies in computer science or related field Min of 1 year of experience in the IT field or related Proven Customer Service and Technical Support experience (Experience working with tickets (following – ups, proactively communicating with other depts, through emails or calls) Desirable background in networking and servers General knowledge of connectivity issues (Printers, email management, password resets, user creation, etc.) Working experience in Telecommunications (desirable) Experience with troubleshooting/ maintenance process Excellent English skills – verbal and written (above 85%) QUALIFICATIONS : Committed Open Minded Self-starter with demonstrated ability to learn Outstanding Customer Service skills Self-Motivated Able to work with minimal supervision Organized and Detailed Oriented GENERAL DESCRIPTION OF POSITION: Provides intermediate IT support and assistance to clients via?email, phone, and/or other remote methods. Addresses and responds to customer inquiries on service issues including operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. ESSENTIAL DUTIES AND RESPONSIBILITIES: Support basic hardware issues (keyboard, mouse not working, monitor/screen without signal, Wi-Fi not connecting) these are tasks that can be troubleshot remotely, representative needs to ask to disconnect devices, update drivers, try different cables etc. Email not working (Cannot send/receive emails, error messages in Outlook app, etc.) Operating system issues (Slowness, errors in screen, updates required, etc.) Ticket handling (Create, update, close tickets. Good notes documentation, detailed steps like, what was the issue, steps to solve it, closure approval, customer complaints, suggestions, or comments) Help customer understand the issue, explain steps to solve the issue and provide tips on how to prevent future incidents Ensure to deliver a good customer/technical support service (Customer satisfaction) VoIP Support to lines, platforms, and installations...
TELECOM AND NETWORK SUPPORT
- Expira 19/04/2024
- La Libertad, El Salvador
Amazing benefits we've got for you: Career Path Life and Medical Insurance* Office Schedules (weekends off)* Benefits by law Hiring Bonus* GENERAL DESCRIPTION OF POSITION At OSI we are continuously growing! Along with one of our clients! We are in search of a broadband data analyst who can help our client “SANGOMA” but, who is SANGOMA? They are a company that specializes in cloud communications, networking, and security. And we’ve made it our mission to Empower Your Business as your technology partner. ESSENTIAL DUTIES AND RESPONSIBILITIES Diagnoses and troubleshoots technical challenges with Sangoma products. Crafts targeted questions that unravel the mystery behind customer issues. Delivers support with superhero speed in line with rock-solid SLAs. Guides clients through a series of actions via phone, email, or chat until technical hurdles are conquered. Swiftly escalates unresolved challenges to our internal league of software developers. Provides prompt and accurate feedback, always putting the customer first. Taps into a treasure trove of internal and external support resources to deliver customer-centric solutions. Ensures every challenge is documented with precision. Juggles and prioritizes multiple open issues with finesse. Captures and immortalizes technical wisdom in the form of epic wiki guides. REQUIREMENTS Excellent English skills – verbal and written (above 85%) 1-2 + experience as a technical support Specialist in Networking or Voice telecom, related. (IDEAL) Proven Customer Service and Technical Support experience Familiarity with Linux (Free SWITCH and Asterisk), command line wizardry in Linux (IDEALLY) Experience implementing or supporting Desktop operating systems as well as installing Linux on bare metal and cloud. Strongly desirable knowledge or Experience in TCP/IP, endpoint security, DNS, DHCP, etc. Cloud technologies including O365, Endpoint Manager (Intune), Azure AD, etc. (DESIRABLE) Experience with troubleshooting/ maintenance process QUALIFICATIONS Outstanding communication skills Multitasking Skills Critical Thinker? Organized and Detailed-oriented Reliable and proactive Excellent interpersonal relationships...
