- Perfil
- Ofertas (20)
OSI OUTSOURCING SERVICES INTERNATIONAL
Due to the achievement of the operations, In August 2011, the company needed to relocate to a suitable location, moving to the AVANTE building, the best area of El Salvador, close to the US Embassy.
Every day we continue to write our history, which is why we strive for success as a company and as a family.
We have built a business by providing high-quality service with highly skilled individuals driven to help you grow your company. We are taking this 12th anniversary to renew our commitment to being a unique nearshore staffing solution. Since OSI’s inception in El Salvador, we have focused on the benefit created for our employees through the success and growth of our clients. We grow because you grow, OSI’s clients are smart business people who are investing in developing their business by leveraging the great benefits of nearshoring.
información
Quiénes somos
Outsourcing Services International (OSI) is a nearshore BPO provider of customer contact services, including operational and administrative staffing services. We excel at recruiting dedicated staffing resources that provide quality services at significant cost savings.
Misión
We enable to growth of our client's business by providing unique service solutions through a passionate team of professionals that are oriented to deliver exceptional results.
Visión
Provide superior quality outsourcing services to our global clients base that inspires business to grow with us.
Valores
- Quality
- Innovation and Excellence
- Integrity
- Unity
Prestaciones
*Bonus According to El Salvador’s Laws (Christmas Bonus).
*Vacation’s payment according to El Salvador’s laws.
*Life and Medical Insurance
*Performance: Entitle after 90 days as an employee and payable every July and January
contactos
- https://osinearshore.com/
- jobs@osinearshore.com
- Ruta 44/ Ruta 34
Dirección:
Edificio Avante 4-02 Urbanización Madreselva 3, C. Llama del Bosque.
Horarios:
8:00am a 6:00pm
Ofertas de Trabajo, Oportunidades de Empleo
(20)
SENIOR BILLING AGENT
- Expira 15/06/2024
- La Libertad, El Salvador
As part of our benefits, you will enjoy this: Weekends off. Hiring bonus. Law benefits. Restrictions Apply* REQUIREMENTS Bachelor's degree in accounting, finance, or related field preferred. Prefer mi
SERVICE DESK ANALYST L1
- Expira 26/05/2024
- La Libertad, El Salvador
As part of our benefits, you will enjoy this: Weekends off. Hiring bonus. Law benefits. Restrictions Apply* GENERAL DESCRIPTION OF POSITION We are currently seeking a motivated and customer-focused Se
Jr IT Support
- Expira 25/05/2024
- La Libertad, El Salvador
Amazing benefits we've got for you: Life and Medical Insurance* Office Schedules (weekends off)* Competitive salaries Benefits by law Hiring Bonus* Restrictions Apply* ESSENTIAL DUTIES AND RESPONSIBIL
IT MENTOR TECH SUPPORT TEAM LEAD
- Expira 25/05/2024
- La Libertad, El Salvador
As part of our benefits, you will enjoy this: Weekends off. Hiring bonus. Law benefits. Restrictions Apply* GENERAL DESCRIPTION OF POSITION We are seeking a seasoned and enthusiastic IT Mentor to join
SALES ADMINISTRATOR
- Expira 25/05/2024
- La Libertad, El Salvador
As part of our benefits, you will enjoy this: Weekends off. Hiring bonus. Law benefits. Restrictions Apply* ESSENTIAL DUTIES AND RESPONSIBILITIES Dive into the data to drive improvements in sales team
VoIP SUPPORT L1
- Expira 26/05/2024
- La Libertad, El Salvador
Amazing benefits we've got for you: Life and Medical Insurance* Office Schedules (weekends off)* Competitive salaries Benefits by law Hiring Bonus* Restrictions Apply* REQUIREMENTS Studies in Telecommunications or technician in VoIP (DESIRABLE) Basic knowledge of protocols including VOIP, TCP/IP, SNMP, FTP/SFTP, HTTP (IDEAL) Minimum 2 years previous experience providing Customer Support to customers of various sizes. Experience with telephony or voice-related services (SIP, RTP) is a plus. Basic to intermediate understanding of Networking in a TCP/IP and SIP environment Changing modem/router/switch settings Intermediate troubleshooting with VoIP (carriers, outages, call management, call processes, etc.) Knowledge of telecommunications and network configuration, installation, and support/maintenance procedures and processes. QUALIFICATIONS Self-starter and willingness/ability to learn quickly in a fast-paced environment Excellent interpersonal, oral, and written communication skills Strong communications skills GENERAL DESCRIPTION OF POSITION Provides Intermediate to advanced Hosted VoIP Technical Support and assistance to clients via email, phone, and/or other remote methods.? Evaluates user needs, defines technical problems, and escalate higher tiers to implement solutions. Assists customer in implementing solutions. Perform ongoing activities to maintain and enhance overall system performance.? Typically reports to a project leader or manager. Works on projects/matters of limited complexity in a support role. Work is closely managed. ESSENTIAL DUTIES AND RESPONSIBILITIES Voice mail password reset Layer 1 for phones troubleshooting Software and hardware support for PBX PBX functionality Resource System Provisioning under supervision (Set up and implement users)? Troubleshooting of real-time VoIP software, IP / WAN Protocol stacks, and Linux server issues Adds, moves, Changes of phone users? Troubleshooting QoS Issues Interface with network engineers for troubleshooting. Assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance.? User Dashboards SME Analyze system performance and manage system resources...
SUPPORT ENGINEER II
- Expira 26/05/2024
- La Libertad, El Salvador
Amazing benefits we've got for you: Career Path Life and Medical Insurance Office Schedules (weekends off) Competitive salaries Benefits by law Hiring Bonus Restrictions Apply* GENERAL DESCRIPTION OF POSITION Under general supervision of the IT Services Supervisor, the IT Support Engineer II is a key role in delivering and maintaining our fully managed IT Services suite of products. This position provides our customers and internal team with second level support, administrates our managed and hosted product platforms, and performs projects in the field. IT Support Engineers are an essential component of our company brand to deliver world class IT service support. ESSENTIAL DUTIES AND RESPONSIBILITIES Configure and deploy servers, routers, switches, firewalls, phones. Advanced Server maintenance and repair including hardware diagnosis of complex environments. Implementation of complex customer server and network projects. Development of detailed work plans for approved partner/customer projects. Provide advanced technical escalation support to team to resolve user PC, email, internet, and LAN access problems. Work directly with vendor support, working through diagnostics and implementing the solution. Resolves network performance issues by network monitoring and analysis, performance tuning, troubleshooting network problems and escalating to vendor. Secures network by auditing client’s servers and network to ensure network access standards. Troubleshoot and become familiar with various types of client/industry specific software. Provide support for complex windows domain model and user profile related issues. Configure, maintain, and monitor distributed backup systems. Ensure the confidentiality, security, and data integrity of client information always. Provide efficient and timely resolutions to customer support cases. Ability to prioritize service tickets by urgency. Ability to accurately track time and services performed during the day. Prepares users and staff by designing and conducting training programs, providing references and support. Respond to on call pager as part of team pager rotation. REQUIREMENTS Relevant College, trade-school or certification program required. Around 5-8 years of experience in Tech Support, IT Administration roles or similar required. Any equivalent combination of education and experience. Microsoft MCP certification or higher required. Other network infrastructure hardware and software certs preferred. Advanced knowledge on TCP/IP networking, DNS, File Transfer, Remote Desktop and Email. Advanced experience and understanding working with windows networked computers, printers, scanners, and copiers. Advanced experience in supporting and administrating all modern Microsoft platforms. Solid experience with PC repair/support experience in a professional or educational setting. Must be proficient and fluent in the English language. QUALIFICATIONS Must be effective developing project work plans, performing project work, have awareness of all project elements and maintain focus to completion. Strong communication skills, including the ability to translate technical information into layman’s terms. Ability to correctly determine proper course of action by identifying appropriate resource, process or escalation needed for safe and efficient resolution to any client issue. Ability to adapt and accept challenges in a fast paced, dynamic environment. Demonstrated written and verbal two-way communication skills. Strong commitment to providing quality service. Excellent and reliable attendance record. Experience creating and documenting process. Experience with information management. Strong interpersonal skills. Possess a positive attitude and be able to fit in well within a strong team. Ability to successfully prioritize service issues based on multiple competing objectives. Willingness and commitment to ongoing learning and development....
TECHNICAL SUPPORT REPRESENTATIVE
- Expira 26/05/2024
- La Libertad, El Salvador
As part of our benefits, you will enjoy this: Weekends off. Hiring bonus. Law benefits. Restrictions Apply* GENERAL DESCRIPTION OF POSITION We are looking for technical representatives responsible for providing support to our MSP’s vendors, and are charged with quality assurance, technical assistance, and dispatch documentation. Our tech assistant will be responsible for providing intermediate to basic to intermediate technical support and taking scalations from clients via email, phone, and/or other remote methods. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide remote first-level support to a diverse group of customers via phone email chat support. Address and resolve basic incidents and requests. Log all incidents and requests. Engage other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility. Create a positive customer support experience and build strong relationships. Ensure timely resolution or escalation, communicate promptly on progress, and handle customers with a Professional attitude. REQUIREMENTS Good command of English (80-85%) Minimum 1 year of experience in a call center environment General understanding of Windows, Internet Browser, Microsoft Office Suite, and Networking items. Experience working as a technical support troubleshooting network and WIFI connectivity. Troubleshoot, research, resolve, track, and when necessary, escalate issues. Multiple incident handling tools QUALIFICATIONS Ability to handle multiple customer environments simultaneously. Superior customer service skills Excellent verbal, written, and interpersonal skills. Ability to work independently with minimal supervision....
SUPPORT SPECIALIST
- Expira 26/05/2024
- La Libertad, El Salvador
Amazing benefits we've got for you: Career Path Life and Medical Insurance* Office Schedules (weekends off)* Competitive salaries Benefits by law Hiring Bonus* Restrictions Apply* REQUIREMENTS: Studies in computer science or related field Min of 1 year of experience in the IT field or related Proven Customer Service and Technical Support experience (Experience working with tickets (following – ups, proactively communicating with other depts, through emails or calls) Desirable background in networking and servers General knowledge of connectivity issues (Printers, email management, password resets, user creation, etc.) Working experience in Telecommunications (desirable) Experience with troubleshooting/ maintenance process Excellent English skills – verbal and written (above 85%) QUALIFICATIONS : Committed Open Minded Self-starter with demonstrated ability to learn Outstanding Customer Service skills Self-Motivated Able to work with minimal supervision Organized and Detailed Oriented GENERAL DESCRIPTION OF POSITION: Provides intermediate IT support and assistance to clients via?email, phone, and/or other remote methods. Addresses and responds to customer inquiries on service issues including operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. ESSENTIAL DUTIES AND RESPONSIBILITIES: Support basic hardware issues (keyboard, mouse not working, monitor/screen without signal, Wi-Fi not connecting) these are tasks that can be troubleshot remotely, representative needs to ask to disconnect devices, update drivers, try different cables etc. Email not working (Cannot send/receive emails, error messages in Outlook app, etc.) Operating system issues (Slowness, errors in screen, updates required, etc.) Ticket handling (Create, update, close tickets. Good notes documentation, detailed steps like, what was the issue, steps to solve it, closure approval, customer complaints, suggestions, or comments) Help customer understand the issue, explain steps to solve the issue and provide tips on how to prevent future incidents Ensure to deliver a good customer/technical support service (Customer satisfaction) VoIP Support to lines, platforms, and installations...
TECHNICAL SUPPORT REPRESENTATIVE
- Expira 02/06/2024
- La Libertad, El Salvador
As part of our benefits, you will enjoy this: Weekends off. Hiring bonus. Law benefits. Restrictions Apply* GENERAL DESCRIPTION OF POSITION We are looking for technical representatives responsible for providing support to our MSP’s vendors, and are charged with quality assurance, technical assistance, and dispatch documentation. Our tech assistant will be responsible for providing intermediate to basic to intermediate technical support and taking scalations from clients via email, phone, and/or other remote methods. ESSENTIAL DUTIES AND RESPONSIBILITIES Provide remote first-level support to a diverse group of customers via phone email chat support. Address and resolve basic incidents and requests. Log all incidents and requests. Engage other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility. Create a positive customer support experience and build strong relationships. Ensure timely resolution or escalation, communicate promptly on progress, and handle customers with a Professional attitude. REQUIREMENTS Good command of English (80-85%) Minimum 1 year of experience in a call center environment General understanding of Windows, Internet Browser, Microsoft Office Suite, and Networking items. Experience working as a technical support troubleshooting network and WIFI connectivity. Troubleshoot, research, resolve, track, and when necessary, escalate issues. Multiple incident handling tools QUALIFICATIONS Ability to handle multiple customer environments simultaneously. Superior customer service skills Excellent verbal, written, and interpersonal skills. Ability to work independently with minimal supervision....
VoIP SUPPORT L1
- Expira 02/06/2024
- La Libertad, El Salvador
Amazing benefits we've got for you: Life and Medical Insurance* Office Schedules (weekends off)* Competitive salaries Benefits by law Hiring Bonus* Restrictions Apply* REQUIREMENTS Studies in Telecommunications or technician in VoIP (DESIRABLE) Basic knowledge of protocols including VOIP, TCP/IP, SNMP, FTP/SFTP, HTTP (IDEAL) Minimum 2 years previous experience providing Customer Support to customers of various sizes. Experience with telephony or voice-related services (SIP, RTP) is a plus. Basic to intermediate understanding of Networking in a TCP/IP and SIP environment Changing modem/router/switch settings Intermediate troubleshooting with VoIP (carriers, outages, call management, call processes, etc.) Knowledge of telecommunications and network configuration, installation, and support/maintenance procedures and processes. QUALIFICATIONS Self-starter and willingness/ability to learn quickly in a fast-paced environment Excellent interpersonal, oral, and written communication skills Strong communications skills GENERAL DESCRIPTION OF POSITION Provides Intermediate to advanced Hosted VoIP Technical Support and assistance to clients via email, phone, and/or other remote methods.? Evaluates user needs, defines technical problems, and escalate higher tiers to implement solutions. Assists customer in implementing solutions. Perform ongoing activities to maintain and enhance overall system performance.? Typically reports to a project leader or manager. Works on projects/matters of limited complexity in a support role. Work is closely managed. ESSENTIAL DUTIES AND RESPONSIBILITIES Voice mail password reset Layer 1 for phones troubleshooting Software and hardware support for PBX PBX functionality Resource System Provisioning under supervision (Set up and implement users)? Troubleshooting of real-time VoIP software, IP / WAN Protocol stacks, and Linux server issues Adds, moves, Changes of phone users? Troubleshooting QoS Issues Interface with network engineers for troubleshooting. Assists customer in implementing solutions. Performs ongoing activities to maintain and enhance overall system performance.? User Dashboards SME Analyze system performance and manage system resources...
IT HELP DESK SUPPORT L1
- Expira 02/06/2024
- La Libertad, El Salvador
Amazing benefits we've got for you: Career Path Life and Medical Insurance Office Schedules (weekends off) Competitive salaries Benefits by law Hiring Bonus Restrictions Apply* REQUIREMENTS English level 90% or higher. 1-2 years prior experience in Desktop and application support Experience OR knowledge working with Active Directory and Exchange server administration Experience utilizing remote monitoring and service ticket-based software packages Technical experience with desktop support of hardware, software, and TCP/IP networks for both wired and wireless environments. Knowledge of remote access capabilities (VPN, video, phone, and chat) to enterprise systems using role-based access and security protocols. B.S. Degree in Computer Science, Information Technology, or a related field. Experience in Office365 or Google Workspace tools and lite administration (both are plus) Experience in Windows 10 is a must. Experience working in a time-tracking ticketing system. QUALIFICATIONS Organized and Detailed Oriented Good time management Good at working with minimal supervision Committed Excellent communication skills ESSENTIAL DUTIES AND RESPONSIBILITIES Perform customer service duties, including remote support through the phone, and onsite support, customer support oriented. Provide accurate and timely logging of problems and resolutions in appropriate systems Support basic hardware issues (keyboard, mouse not working, monitor/screen without signal, Wi-Fi not connecting) these are tasks that can be troubleshot remotely, the representative needs to ask to disconnect devices, update drivers, try different cables, etc. Email not working (Cannot send/receive emails, error messages in Outlook app, etc.) Operating system issues (Slowness, errors in screen, updates required, etc.) Ticket handling (Create, update, and close tickets. Good notes documentation, detailed steps like, what was the issue, steps to solve it, closure approval, customer complaints, suggestions, or comments) Help customers understand the issue, explain steps to solve the issue, and provide tips on how to prevent future incidents Ensure to delivery a good customer/technical support service (Customer satisfaction) VoIP Support to lines, platforms, and installations...
SUPPORT ENGINEER II
- Expira 02/06/2024
- La Libertad, El Salvador
Amazing benefits we've got for you: Career Path Life and Medical Insurance Office Schedules (weekends off) Competitive salaries Benefits by law Hiring Bonus Restrictions Apply* GENERAL DESCRIPTION OF POSITION Under general supervision of the IT Services Supervisor, the IT Support Engineer II is a key role in delivering and maintaining our fully managed IT Services suite of products. This position provides our customers and internal team with second level support, administrates our managed and hosted product platforms, and performs projects in the field. IT Support Engineers are an essential component of our company brand to deliver world class IT service support. ESSENTIAL DUTIES AND RESPONSIBILITIES Configure and deploy servers, routers, switches, firewalls, phones. Advanced Server maintenance and repair including hardware diagnosis of complex environments. Implementation of complex customer server and network projects. Development of detailed work plans for approved partner/customer projects. Provide advanced technical escalation support to team to resolve user PC, email, internet, and LAN access problems. Work directly with vendor support, working through diagnostics and implementing the solution. Resolves network performance issues by network monitoring and analysis, performance tuning, troubleshooting network problems and escalating to vendor. Secures network by auditing client’s servers and network to ensure network access standards. Troubleshoot and become familiar with various types of client/industry specific software. Provide support for complex windows domain model and user profile related issues. Configure, maintain, and monitor distributed backup systems. Ensure the confidentiality, security, and data integrity of client information always. Provide efficient and timely resolutions to customer support cases. Ability to prioritize service tickets by urgency. Ability to accurately track time and services performed during the day. Prepares users and staff by designing and conducting training programs, providing references and support. Respond to on call pager as part of team pager rotation. REQUIREMENTS Relevant College, trade-school or certification program required. Around 5-8 years of experience in Tech Support, IT Administration roles or similar required. Any equivalent combination of education and experience. Microsoft MCP certification or higher required. Other network infrastructure hardware and software certs preferred. Advanced knowledge on TCP/IP networking, DNS, File Transfer, Remote Desktop and Email. Advanced experience and understanding working with windows networked computers, printers, scanners, and copiers. Advanced experience in supporting and administrating all modern Microsoft platforms. Solid experience with PC repair/support experience in a professional or educational setting. Must be proficient and fluent in the English language. QUALIFICATIONS Must be effective developing project work plans, performing project work, have awareness of all project elements and maintain focus to completion. Strong communication skills, including the ability to translate technical information into layman’s terms. Ability to correctly determine proper course of action by identifying appropriate resource, process or escalation needed for safe and efficient resolution to any client issue. Ability to adapt and accept challenges in a fast paced, dynamic environment. Demonstrated written and verbal two-way communication skills. Strong commitment to providing quality service. Excellent and reliable attendance record. Experience creating and documenting process. Experience with information management. Strong interpersonal skills. Possess a positive attitude and be able to fit in well within a strong team. Ability to successfully prioritize service issues based on multiple competing objectives. Willingness and commitment to ongoing learning and development....
SUPPORT SPECIALIST
- Expira 02/06/2024
- La Libertad, El Salvador
Amazing benefits we've got for you: Career Path Life and Medical Insurance* Office Schedules (weekends off)* Competitive salaries Benefits by law Hiring Bonus* Restrictions Apply* REQUIREMENTS: Studies in computer science or related field Min of 1 year of experience in the IT field or related Proven Customer Service and Technical Support experience (Experience working with tickets (following – ups, proactively communicating with other depts, through emails or calls) Desirable background in networking and servers General knowledge of connectivity issues (Printers, email management, password resets, user creation, etc.) Working experience in Telecommunications (desirable) Experience with troubleshooting/ maintenance process Excellent English skills – verbal and written (above 85%) QUALIFICATIONS : Committed Open Minded Self-starter with demonstrated ability to learn Outstanding Customer Service skills Self-Motivated Able to work with minimal supervision Organized and Detailed Oriented GENERAL DESCRIPTION OF POSITION: Provides intermediate IT support and assistance to clients via?email, phone, and/or other remote methods. Addresses and responds to customer inquiries on service issues including operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations to improve product usability, performance, and customer satisfaction. Documents client interactions, including details of inquiries, complaints, comments, and actions taken. ESSENTIAL DUTIES AND RESPONSIBILITIES: Support basic hardware issues (keyboard, mouse not working, monitor/screen without signal, Wi-Fi not connecting) these are tasks that can be troubleshot remotely, representative needs to ask to disconnect devices, update drivers, try different cables etc. Email not working (Cannot send/receive emails, error messages in Outlook app, etc.) Operating system issues (Slowness, errors in screen, updates required, etc.) Ticket handling (Create, update, close tickets. Good notes documentation, detailed steps like, what was the issue, steps to solve it, closure approval, customer complaints, suggestions, or comments) Help customer understand the issue, explain steps to solve the issue and provide tips on how to prevent future incidents Ensure to deliver a good customer/technical support service (Customer satisfaction) VoIP Support to lines, platforms, and installations...
IT MENTOR TECH SUPPORT TEAM LEAD
- Expira 02/06/2024
- La Libertad, El Salvador
As part of our benefits, you will enjoy this: Weekends off. Hiring bonus. Law benefits. Restrictions Apply* GENERAL DESCRIPTION OF POSITION We are seeking a seasoned and enthusiastic IT Mentor to join our team and guide the next generation of IT professionals. As an IT Mentor, you will be responsible for providing mentorship and support to individuals pursuing careers in information technology. The successful candidate will leverage their extensive industry experience to assist mentees in skill development, career growth, and navigating the complexities of the IT landscape. REQUIREMENTS - Technical ability on par with an experienced Support Engineer - Entry level CompTIA Certifications preferred. Experience working with MSP companies (preferred) Must Have Skills - Strong English verbal and written communication skills in a professional environment - Experience and understanding working with Windows computers, printers, scanners, and copiers in a network environment. -Set up new computers and user accounts. - Troubleshoot Groups, Teams, Sites, and Distribution Lists in MS365 - Troubleshoot shared resources, and delegate mailboxes in MS365. QUALIFICATIONS - Ability to correctly determine proper course of action by identifying appropriate resource, - process or escalation needed for safe and efficient resolution to any client issue. - Must be able to respond to a rapidly changing work environment positively and effectively. - Ability to adapt and accept challenges in a fast paced, dynamic environment. - Demonstrated written and verbal two-way communication skills. - Strong commitment to providing quality service. - Excellent people skills, organizational skills, general business skills, decision making and multi-tasking skills...
BILLING CLERK AR
- Expira 02/06/2024
- La Libertad, El Salvador
Amazing benefits we've got for you: Career Path Life and Medical Insurance Office Schedules (weekends off) Competitive salaries Benefits by law Hiring Bonus Restrictions Apply* REQUIREMENTS Studies related to accounting, finance, or another similar field. Minimum of 1 year of experience as a Customer Service agent, Billing agent, Collections agent, or similar. Proficient advanced English, spoken and written (85-95%) Competency in MS Office, especially Excel. Academic experience with spreadsheets and financial reports. Ability to perform filing and record-keeping tasks. Understanding of payments, accounting, and budgeting (Ideal) QUALIFICATIONS Excellent communication and interpersonal skills. Good organizational and time management skills. Ability to work independently and in a team. Strong attention to detail. Ability to prioritize. ESSENTIAL DUTIES AND RESPONSIBILITIES Receive incoming calls from customers or clients and provide exceptional service in a professional and courteous manner. Listen attentively to customer inquiries and concerns related to billing, account balances, transactions, and reconciliations. Respond to customer queries promptly, accurately, and effectively, ensuring customer satisfaction and resolving issues to the best of your ability. Reconciling invoices with balance sheet reports and resolving any discrepancies. Communicating with clients and other departments, resolving issues, and providing clarifications Assist customers in understanding their transactions, including payments, charges, and adjustments, to ensure transparency and clarity. Validate the accuracy of transactional data and rectify any errors or discrepancies as necessary. Conduct account reconciliations to ensure that financial records are accurate and up to date. Accurately preparing and maintaining accounting documents and records. Creation of project deposit invoices and being present in Weekly Billing meetings Preparing, issuing, and sending invoices. Verifying with other departments that orders have been fulfilled. Reviewing sales sheets to ensure the billing of all sales....
Jr IT Support
- Expira 02/06/2024
- La Libertad, El Salvador
Amazing benefits we've got for you: Life and Medical Insurance* Office Schedules (weekends off)* Competitive salaries Benefits by law Hiring Bonus* Restrictions Apply* ESSENTIAL DUTIES AND RESPONSIBILITIES Perform customer service duties, including remote support through the phone, and onsite support, customer support oriented. Provide accurate and timely logging of problems and resolutions in appropriate systems. Support basic hardware issues (keyboard, mouse not working, monitor/screen without signal, Wi-Fi not connecting) these are tasks that can be troubleshot remotely, representative needs to ask to disconnect devices, update drivers, try different cables etc. Email not working (Cannot send/receive emails, error messages in Outlook app, etc.) Operating system issues (Slowness, errors in screen, updates required, etc.) Ticket handling (Create, update, and close tickets. Good notes documentation, detailed steps like, what was the issue, steps to solve it, closure approval, customer complaints, suggestions, or comments) Help customers/employees understand the issue, explain steps to solve the issue, and provide tips on how to prevent future incidents. Ensure to deliver a good customer/technical support service (Customer satisfaction) VoIP Support to lines, platforms, and installations REQUIREMENTS English level 85-90 % 1-2 years prior experience Experience OR knowledge working with Active Directory and Exchange?server administration. (IDEAL) Experience utilizing remote monitoring and service ticket-based software packages technical experience with desktop support of hardware, software, TCP/IP networks for both wired and wireless environments. (IDEAL) QUALIFICATIONS Organized and Detailed Oriented Good time management Good at working with minimal supervision Committed Excellent communication skills Knowledge of remote access capabilities (VPN, video, phone, and chat) to enterprise systems using role-based access and security protocols. Studies in Computer Science, Information Technology, or related fields....
SERVICE DESK ANALYST L1
- Expira 02/06/2024
- La Libertad, El Salvador
As part of our benefits, you will enjoy this: Weekends off. Hiring bonus. Law benefits. Restrictions Apply* GENERAL DESCRIPTION OF POSITION We are currently seeking a motivated and customer-focused Service Desk Level 1 Technician to join our team in El Salvador. This position offers an exciting opportunity to provide first-line technical support and assistance to our clients. Our Service desk will be responsible for providing intermediate technical support and taking scalations from clients via email, phone, and/or other remote methods. Addresses and responds to customer inquiries on organizational products and services, including installation, activations, operational functions, troubleshooting, and maintenance. ESSENTIAL DUTIES AND RESPONSIBILITIES Serve as the first point of contact for clients seeking technical assistance via phone, email, or ticketing system. Provide timely and professional support to resolve basic IT issues and inquiries, including networking issues, virtualization questions, etc. Assist clients with basic troubleshooting tasks and escalate complex issues to senior technicians as needed. Log all client interactions, issues, and resolutions accurately in the ticketing system. Prioritize and escalate support tickets according to established procedures to ensure timely resolution of issues. REQUIREMENTS Good command of English (85%) High school diploma or equivalent required; relevant technical certifications or coursework is a plus. Previous experience in a customer service or technical support role Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications. Eagerness to learn and develop technical skills in areas such as troubleshooting, IT support tools, customer service, Virtualization, data storage, networking, and disaster recovery. QUALIFICATIONS Ability to handle multiple customer environments simultaneously. Superior customer service skills Excellent verbal, written and interpersonal skills. Ability to work independently with minimal supervision....
DIGITAL MARKETING SPECIALIST
- Expira 02/06/2024
- La Libertad, El Salvador
Amazing benefits we've got for you: Career Path Life and Medical Insurance Office Schedules (weekends off) Competitive salaries Benefits by law Hiring Bonus Restrictions Apply* REQUIREMENTS Bachelor’s Degree in business administration, MKT, or related field of studies (Desirable) 1-3 Years prior similar job experience (Desirable) Exceptional spoken and written English and customer service Competency in Microsoft applications including Word Excel and Outlook and PM software ADOBE suite knowledge (Ideal) Customer service oriented and call center experience is desirable Salesforce or any other CRM related to MKT (ideal) QUALIFICATIONS Good communication and interpersonal skills capable of maintaining strong relationships. Strong organizational and multi-tasking skills. Excellent analytical and problem-solving abilities. Team management and leadership skills. ESSENTIAL DUTIES AND RESPONSIBILITIES Develop and execute marketing and publicity strategies to promote our clients, their products, and other activities to enhance/maximize consumer awareness consistent with the mission and goals of the brand. Communicate effectively to the community, and tailor communications appropriately for different audiences. Conduct market research to identify customer trends, competitor offerings, and demographic data; analyze the customer base to determine market potential and target marketing opportunities for client products/services. Create and develop branding ideas, graphic designs, promotional materials, and advertising copy. Discover effective marketing and promotional channels, including media platforms used to relay product messages to customers. Investigate the performance of the client’s marketing campaigns & strategies. Evaluate key performance metrics; compile and prepare related records or reports. Create innovative marketing campaigns based on robust market data collection and present the recommendations to management. Establish and maintain relationships with customers through networking and prospecting; respond to new prospect inquiries. Create goals and objectives to approach customers through appropriate marketing channels. Assist in outbound and inbound marketing activities by displaying expertise in areas such as events planning, advertising, optimization, and content development...
SALES ADMINISTRATOR
- Expira 02/06/2024
- La Libertad, El Salvador
As part of our benefits, you will enjoy this: Weekends off. Hiring bonus. Law benefits. Restrictions Apply* ESSENTIAL DUTIES AND RESPONSIBILITIES Dive into the data to drive improvements in sales team productivity by defining best practices and streamlining operations so managers can focus on coaching. Optimize lead lists to help the sales team target the most valuable accounts on their lists and identify accounts most likely to close. Oversees data management for internal CRM (SFDC). Ensure accurate data architectures are in place in areas of responsibility to enable analytics on key business measures. Provide transparency to leadership with open communication to ensure visibility of progress and challenges. Structure and execute these projects by developing work plans, gathering, and synthesizing relevant data, leading analyses, and developing final recommendations. Analyze and determine key insights from key business drivers, trends, and operating metrics. Take advantage of large amounts of structured data to understand how our customers interact with our product and service offerings. Translate data into insights and action. Lead sales planning and forecasting processes (operational forecast, long-range modeling, quota and capacity setting, sales territory). Experiment through data-driven decision-making and sound business judgment. Design and run sales tests and lead market intelligence efforts. Be a thought leader and go-to expert on data infrastructure, CRM, and sales tools. Drive operational efficiency by automating REQUIREMENTS Experience creating and managing a sales compensation plan, sales territories, forecasting models, revenue projections, and other key operational items A track record of successful delivery with desired business results and the ability to manage multiple initiatives at once 5+ years of experience in sales ops, project management, or business operations and high growth preferred 2+ years of experience working directly with and supporting a sales team Expert-level Salesforce skills 1+ years managing an organization's tech stack Experience building Salesforce automation (process builder, workflows, etc) A solid understanding of the sales process is a must QUALIFICATIONS Strong interpersonal skills with demonstrated ability to present technical content to all levels within the organization A forward thinker who takes initiative, identifies gaps, and makes recommendations Ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact Data expert capable of querying and scoping, analyzing, summarizing, and reporting information Undergraduate degree or equivalent experience...
