- Perfil
- Ofertas (9)
OSI OUTSOURCING SERVICES INTERNATIONAL
Due to the achievement of the operations, In August 2011, the company needed to relocate to a suitable location, moving to the AVANTE building, the best area of El Salvador, close to the US Embassy.
Every day we continue to write our history, which is why we strive for success as a company and as a family.
We have built a business by providing high-quality service with highly skilled individuals driven to help you grow your company. We are taking this 12th anniversary to renew our commitment to being a unique nearshore staffing solution. Since OSI’s inception in El Salvador, we have focused on the benefit created for our employees through the success and growth of our clients. We grow because you grow, OSI’s clients are smart business people who are investing in developing their business by leveraging the great benefits of nearshoring.
información
Quiénes somos
Outsourcing Services International (OSI) is a nearshore BPO provider of customer contact services, including operational and administrative staffing services. We excel at recruiting dedicated staffing resources that provide quality services at significant cost savings.
Misión
We enable to growth of our client's business by providing unique service solutions through a passionate team of professionals that are oriented to deliver exceptional results.
Visión
Provide superior quality outsourcing services to our global clients base that inspires business to grow with us.
Valores
- Quality
- Innovation and Excellence
- Integrity
- Unity
Prestaciones
*Bonus According to El Salvador’s Laws (Christmas Bonus).
*Vacation’s payment according to El Salvador’s laws.
*Life and Medical Insurance
*Performance: Entitle after 90 days as an employee and payable every July and January
contactos
- https://osinearshore.com/
- jobs@osinearshore.com
- Ruta 44/ Ruta 34
Dirección:
Edificio Avante 4-02 Urbanización Madreselva 3, C. Llama del Bosque.
Horarios:
8:00am a 6:00pm
Ofertas de Trabajo, Oportunidades de Empleo
(9)
Phone Screening Recruiter
- Expira 13/06/2026
- La Libertad, El Salvador
GENERAL DESCRIPTION OF POSITION We are looking for a Recruiter with full cycle recruiting experience, from talent sourcing and attracting candidates to interviewing and hiring great employees. This pe
Phone Screening Recruiter
- Expira 25/06/2026
- La Libertad, El Salvador
GENERAL DESCRIPTION OF POSITION We are looking for a Recruiter with full cycle recruiting experience, from talent sourcing and attracting candidates to interviewing and hiring great employees. This pe
Crew Acquisition Specialist
- Expira 25/06/2026
- La Libertad, El Salvador
GENERAL DESCRIPTION The Talent Acquisition Specialist is an outbound sales-oriented role responsible for converting leads into active, high-performing crews that agree to our client’s agreement, rates
VoIP Support L2
- Expira 20/06/2026
- La Libertad, El Salvador
GENERAL DESCRIPTION OF POSITION Provides Intermediate to advanced Hosted VoIP Technical and Customer Service Support assistance to clients via email, phone, and/or other remote methods. Identifying an
Telecom Team Lead
- Expira 20/06/2026
- La Libertad, El Salvador
GENERAL DESCRIPTION OF POSITION The Telecom Team Lead is responsible for supervising and guiding a team of telecom specialists, ensuring high-quality service delivery, operational efficiency, and adhe
Backup and Disaster Recovery Engineer
- Expira 18/06/2026
- El Salvador
Note: For this position, we are looking for someone with full-time availability. GENERAL DESCRIPTION OSI is looking for a Tier 2 Backup & Disaster Recovery (BDR) Engineer to join our client’s Managed Services team supporting clients in the U.S. and Canada. This role is perfect for a technical professional in El Salvador or Nicaragua who excels in troubleshooting enterprise-grade backup environments. This engineer will play a critical role in troubleshooting, triaging, and supporting enterprise backup technologies for our clients. The ideal candidate brings hands-on experience with Veeam and Commvault, a working knowledge of AWS and Azure backup environments, and a strong ability to manage customer incidents efficiently. Experience with Zerto replication technologies is a plus. ESSENTIAL DUTIES AND RESPONSIBILITIES • Own support tickets from intake to resolution using defined SLAs and escalation guidelines. • Troubleshoot backup job failures, configuration issues, and restore requests. • Provide frontline support for Veeam, Commvault, AWS Backup, Azure Backup, and related data protection platforms. • Follow established escalation paths to Platform Owners or platform SMEs where applicable. • Document all technical steps, findings, and resolutions in the internal ticketing system. • Actively monitor system alerts and backup job statuses. • Collaborate with in U.S.-based Platform Owners and SMEs for high-level escalations. • Contribute to team knowledge base by flagging repeat issues or documentation gaps REQUIREMENTS • Minimum 2 years experience in technical support or Tier 2 systems/backup engineering role. • Proficient with Veeam, Commvault, Cohesity or Rubrik backup systems. • Working knowledge of AWS and/or Microsoft Azure backup services. • Skilled in troubleshooting, ticket handling, and time management under pressure. • Experience working with structured support workflows, SLAs, and documentation standards. • Strong written and verbal communication. • Ability to work a Thursday–Monday shift (including weekends). This is a mandatory requirement for 24/7 coverage. PREFERRED QUALIFICATIONS • Experience with Veeam, Commvault, AWS, and Azure backup environments beyond basic operation. • Zerto experience or Zerto Certified Professional (ZCP) is a plus. • Experience supporting BaaS offerings in a service provider or MSP environment. • Strong understanding of Windows Server, VMware, networking, and storage fundamentals. • Working knowledge of ITIL or similar operational frameworks. QUALIFICATIONS • Calm under pressure and confident in fast-paced environments • Respectful of team procedures, collaboration, and handoffs • Strong customer service orientation and follow-through • Process-driven yet adaptable in critical situations • Strong documentation skills and attention to detail when recording processes and troubleshooting steps...
Disaster Recovery and Data Protection Engineer
- Expira 18/06/2026
- La Libertad, El Salvador
GENERAL DESCRIPTION OSI is seeking a Tier 2 Disaster Recovery & Data Protection Engineer to support our client’s managed Disaster Recovery as a Service (DRaaS) and Backup as a Service (BaaS) platforms. This engineer will play a key role in supporting customer disaster recovery environments, assisting with DR testing, troubleshooting replication issues, and maintaining reliable recovery processes. This role is perfect for a technical professional in El Salvador or Nicaragua who excels in troubleshooting enterprise-grade backup environments. ESSENTIAL DUTIES AND RESPONSIBILITIES • Own support tickets from intake to resolution using defined SLAs and escalation guidelines. • Support DRaaS environments including monitoring replication health and resolving alerts. • Troubleshoot Zerto replication issues including VPG configuration and replication lag. • Assist with customer DR testing including preparation, execution, and documentation. • Support development and maintenance of disaster recovery plans and runbooks. • Provide support for Veeam, Commvault, AWS Backup, and Azure Backup platforms when related to recovery workflows. • Document troubleshooting steps, testing results, and operational notes in the ticketing system. • Actively monitor DR platforms, replication health, and backup job status. REQUIREMENTS • Minimum 2 years’ experience in technical support or systems engineering role • Hands-on experience supporting Zerto or similar replication-based disaster recovery platforms • Experience participating in disaster recovery testing or failover exercises • Familiarity with Veeam or Commvault backup platforms • Working knowledge of AWS and/or Microsoft Azure infrastructure • Skilled in troubleshooting, incident management, and ticket handling • Strong written and verbal communication • Willingness and availability to work Wednesday–Sunday, 8:00 AM – 5:00 PM PREFERRED QUALIFICATIONS • Experience supporting DRaaS offerings in a service provider or MSP environment. • Experience working with Zerto failover testing, VPG configuration, and recovery workflows. • Experience with Veeam, Commvault, AWS, and Azure backup environments beyond basic operation. • Strong understanding of Windows Server, VMware, networking, and storage fundamentals. • Experience assisting with DR plan development and recovery runbooks. • Working knowledge of ITIL or similar operational frameworks. QUALIFICATIONS • Calm under pressure and confident in incident or recovery scenarios. • Strong customer communication during testing or recovery events. • Respectful of team procedures, collaboration, and operational handoffs. • Process-driven with the ability to adapt during critical situations. • Strong documentation skills when recording DR plans, test results, and troubleshooting steps....
Disaster Recovery and Data Protection Engineer
- Expira 25/05/2026
- La Libertad, El Salvador
GENERAL DESCRIPTION OSI is seeking a Tier 2 Disaster Recovery & Data Protection Engineer to support our client’s managed Disaster Recovery as a Service (DRaaS) and Backup as a Service (BaaS) platforms. This engineer will play a key role in supporting customer disaster recovery environments, assisting with DR testing, troubleshooting replication issues, and maintaining reliable recovery processes. This role is perfect for a technical professional in El Salvador or Nicaragua who excels in troubleshooting enterprise-grade backup environments. ESSENTIAL DUTIES AND RESPONSIBILITIES • Own support tickets from intake to resolution using defined SLAs and escalation guidelines. • Support DRaaS environments including monitoring replication health and resolving alerts. • Troubleshoot Zerto replication issues including VPG configuration and replication lag. • Assist with customer DR testing including preparation, execution, and documentation. • Support development and maintenance of disaster recovery plans and runbooks. • Provide support for Veeam, Commvault, AWS Backup, and Azure Backup platforms when related to recovery workflows. • Document troubleshooting steps, testing results, and operational notes in the ticketing system. • Actively monitor DR platforms, replication health, and backup job status. REQUIREMENTS • Minimum 2 years’ experience in technical support or systems engineering role • Hands-on experience supporting Zerto or similar replication-based disaster recovery platforms • Experience participating in disaster recovery testing or failover exercises • Familiarity with Veeam or Commvault backup platforms • Working knowledge of AWS and/or Microsoft Azure infrastructure • Skilled in troubleshooting, incident management, and ticket handling • Strong written and verbal communication • Willingness and availability to work Wednesday–Sunday, 8:00 AM – 5:00 PM PREFERRED QUALIFICATIONS • Experience supporting DRaaS offerings in a service provider or MSP environment. • Experience working with Zerto failover testing, VPG configuration, and recovery workflows. • Experience with Veeam, Commvault, AWS, and Azure backup environments beyond basic operation. • Strong understanding of Windows Server, VMware, networking, and storage fundamentals. • Experience assisting with DR plan development and recovery runbooks. • Working knowledge of ITIL or similar operational frameworks. QUALIFICATIONS • Calm under pressure and confident in incident or recovery scenarios. • Strong customer communication during testing or recovery events. • Respectful of team procedures, collaboration, and operational handoffs. • Process-driven with the ability to adapt during critical situations. • Strong documentation skills when recording DR plans, test results, and troubleshooting steps....
Network Security Analyst L2
- Expira 29/05/2026
- La Libertad, El Salvador
GENERAL DESCRIPTION We are seeking a high-performing Firewall Migration Analyst L2 to join our team for a critical, time-sensitive firewall migration and support project. The successful candidate will be a Firewall specialist capable of executing complex migrations, troubleshooting advanced connectivity issues, and ensuring seamless transitions for our Managed Services clients. Speed, precision, and deep FortiOS and/ or PAN-OS expertise are mandatory for this role. ESSENTIAL DUTIES AND RESPONSIBILITIES • Execute the migration of legacy firewall configurations (policies, objects, NAT, and VPNs) to FortiGate platforms with minimal downtime. • Serve as the primary escalation point for complex network and security incidents, moving beyond basic triage to hands-on remediation. • Audit, optimize, and implement firewall security policies, ensuring compliance with organizational baselines and security best practices. • Deploy and troubleshoot Phase 1/Phase 2 IPsec tunnels and SSL-VPN portals to ensure secure remote access and site-to-site connectivity. • Utilize Centralized Management tools to push configurations, manage firmware updates, and analyze traffic logs for rapid troubleshooting. • Maintain rigorous documentation of network diagrams, migration steps, and root cause analyses to ensure project continuity. • Validate that all newly deployed hardware meets strict configuration baselines and security hardening standards. REQUIREMENTS • 3 years of dedicated experience in Network Security or Systems Administration, with a heavy focus on Firewall lifecycle management. • Experience with FortiOS and/or PAN-OS is preferred. • Proven experience with firewall environments like Cisco, Palo Alto, Fortinet. • Strong understanding of the OSI model, VLAN tagging, Link Aggregation (LAG), and dynamic routing protocols. • Fluent English (verbal and written) with the ability to provide clear technical updates to stakeholders under high-pressure deadlines. • Experience with enterprise ticketing systems and network monitoring tools (SNMP, Syslog, etc.). QUALIFICATION • Ability to work effectively under tight project deadlines without sacrificing accuracy. • Requires minimal supervision; able to take a migration plan and execute it from start to finish. • Obsessive about detail—ensures that every rule and object is correctly mapped during the migration process....
