Detalle de la Oferta

Descripción de la Oferta

Key Responsibilities:
• Support for specific systems, related software deployments, or IT projects as needed.
• Responds to end-user requests for technical assistance by phone, email, or ticketing system.
• Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems to meet operational service levels and standards.
• Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed.
• Escalates problems to appropriate levels or teams to achieve issue resolution.
• Supports installs or upgrades of software or devices, sets up user profiles, or resets passwords.
• Attends organization's copier and printer maintenance.
• Responsible for conference room AV equipment support and maintenance.

Requirements and skills:

- Working knowledge of office equipment
- Analytical abilities and aptitude in problem-solving.
- Excellent written and verbal communication skills.
- Proficiency in MS Office
- 85% English Level
intermediate excel
-Office work (NO WORKING FROM HOME)