Detalle de la Oferta

Descripción de la Oferta

ABOUT THIS ROLE
The Accounts Receivable Supervisor is responsible for performing the day-to-day processing of reconciliation and monitoring of agent accounts to identify unpaid balances, short payments, and any other issues with the accounts and supervise a team of AR clerks in those activities. The supervisor will have a hands-on approach in the Accounts receivable department, taking care of an assignment of accounts, as well as being the initial point person for escalation.

ROLES & RESPONSIBILITIES
· Prepare weekly accounts receivable reporting package, including analyses of day’s sales outstanding and bad debt reserves.
· Interface with customer service, sales organizations and senior level management in communicating and resolving issues.
· Analyze customer accounts at the time of application for any skipped or partial payments, or customer errors. Contact customers immediately to resolve any remittance discrepancies.
· Accounts Receivable analysis and reporting.
· Generate AR aging reports and identify critical issues.
· Enter and maintain description codes for customer deductions and discrepancies to facilitate AR analysis and follow-up.
· Contact customers via phone, email, and fax to collect past due amounts. Identify any reasons for non-payment and developing strategic plans with management on how to resolve any issues. This includes open communication with our International Ria Sales
· Team to discuss and coordinate an onsite visitation to agency who may be experiencing AR account conflicts. The result is to get the agency back on track to be a producing RIA agent.
· Document results of contacts. Track and follow-up on customer commitments.
· Handle customer receivable inquiries.
· Flag and communicate any invoicing or credit memo errors identified when applying remittances.
· Interface with bank and resolve any batch or returned check issues.
· Review customer balances as directed by Accounts Receivable Manager to identify past due accounts.
· Analyze deductions and credits in customer accounts, identifying items to net, items to follow-up with customers, and items requiring potential write-off
· Escalate unresolved issues, tracking to final resolution.
· Interface with customers to obtain documentation. Analyze and ensure appropriately authorized.

POSITION REQUIREMENTS
· Bilingual English and Spanish
· Mathematical Skills [Required]
· Computer Skills [Required]
· Excel, Powe BI Microsoft Office knowledge
· Customer Service
· Excellent interpersonal Skills
· Effective verbal and listening skills.
· Analytical and problem-solving skills
· Decision making
· Attention to detail and high level of accuracy

PERKS & BENEFITS
· Life insurance
· Partial Medical insurance
· Tuition Assistance
· Employee Stock Purchase Plan
· Growth Opportunities
· Work-life Balance.

Experiencia Requerida

Lenguajes