Detalle de la Oferta

Descripción de la Oferta

Position Overview:

The Live Receptionist at Jobsity plays a critical role in delivering exceptional customer service by handling a high volume of inbound calls. The ideal candidate will be a proactive, detail-oriented individual with excellent communication skills and the ability to multitask effectively in a fast-paced environment.

Key Qualifications:

Communication Skills:
Fluent in English with exceptional verbal and written communication skills.
Ability to maintain a professional, friendly, and empathetic tone during calls.
Strong active listening skills to understand customer needs and provide accurate responses.

Technical Proficiency:
Experience using CRM platforms or call center software (preferably Genesys).
Comfortable navigating multiple scripts and tools simultaneously.
Basic troubleshooting skills to resolve minor technical issues independently.

Call Handling Expertise:
Proven ability to handle a high volume of calls (150+ calls per day) while maintaining quality and accuracy.
Skilled at managing call flow, minimizing hold times, and ensuring customer satisfaction.
Ability to adapt to different customer personalities and de-escalate tense situations.

Attention to Detail:
Strong organizational skills to accurately document call details and follow up on customer requests.
Ability to follow scripts and protocols precisely while personalizing interactions.

Multitasking and Time Management:
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Comfortable switching between calls, scripts, and systems without compromising quality.

Customer-Centric Mindset:
Passion for delivering exceptional customer service and creating positive experiences.

Professionalism and Reliability:
Punctual, dependable, and committed to meeting performance metrics.
Ability to work independently and as part of a team in a remote setting.

Experiencia Requerida

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