Detalle de la Oferta

Descripción de la Oferta

General Description

The position will work within a collaborative team environment. This position’s primary job function performs all the coordination and tasks required in client maintenance and professional service requests. This role takes critical thinking and attention to detail.

* Create project plans, timelines and roadmaps to ensure deadlines are met and projects are kept within budget.
* Manage, monitor and maintain all project related activities such as deadlines, equipment, manpower and profits for each project.
* Manage server deployments for new clients ensuring constant communication and client’s needs are met.
* Follow up with clients after deployment to fulfill any additional expected deliverables.
* Support deployments for Hosted servers from data gathering, installation and deployment.
* Constantly seeking ways to improve customer experience during the deployment process.
* Reporting and escalating project related concerns to management and sales.
* Scheduling, hosting and facilitating initial and ongoing project related meetings.
* Effective communication with clients, vendors, engineers, sales and management.

Requirements and skills needed to be successful in this role:
* Certification in Project Management (PMP, Scrum Master)
* Customer services focused
* Experience in leading projects
* Critical thinker, Personable (good presentation skills) • Strong skills in leadership, adaptability and collaboration
* Able to meet Key Performance Indicators (e.g., project delivery, client CSAT, SLAs)
* Analytical and process-oriented mindset
* Ability to work independently
* Ability to respond to customers in an expeditious manner
* Live calls with customers as maintenance or troubleshooting where required
* Must be capable of managing 15-25 concurrent technology related projects effectively.
* Exceptional spoken and written English
* Basic SIP knowledge a plus
* Basic to intermediate Networking terminology a plus
* Competency in Microsoft suite (Word, Excel, PowerPoint)
* Experience with Jira, Confluence a plus