Detalle de la Oferta

Descripción de la Oferta

ABOUT THIS ROLE
Agent onboarding Analyst will serve as a liaison between corporate office and field Sales Representatives to implement our prospective Agent applications. In addition, the ideal candidate will have strong analytical, prioritizing, interpersonal, and problem-solving skills while upholding accuracy in all processed information while adhering to deadlines.

ROLES & RESPONSIBILITIES
Review and analyze the accuracy information of new applications submitted by sales force
Process and upload new applications in the system
Update existing agents' information
Process Change of owner’s applications
Update phone, fax and e-mail address of existing agents
Update bank accounts
Coordinate the Bank account request for new agents to Finance Operations
Coordinate the equipment shipping for new agents to Web support
Notify sales via e-mail about their activations
Support sales with their applications & questions in a professional manner
Identify opportunities to speed the review process
Provide weekly/monthly and quarterly reports of applications processed

REQUIREMENTS
High school graduate and or some college preferred
Excellent English and Spanish language skills
Critical thinking using logic and reasoning to identify information incorrect and provide alternative solutions to move the application to the activation queue
Uses different techniques to identify possible solutions and panifies next steps.
Analytical thinking to analyzing information and using logic to address work-related issues and problems
Aligns individual work activities to the group making sure the applications are no left behind as per AOB policy
Cooperation with others on the job and displaying a good-natured, cooperative attitude
Communicates clearly to convince.
Guide daily work in all AOB queues for the short/mid term
Attention to detail, learning skills and decision making
Giving full attention to what other people are reviewing and transferring to QA/Agent Setup
Job requires being open to change and to considerable variety in the workplace
Change adaptability and flexibility to work extended hours or weekends
Greater aptitude for coaching, motivating, and interacting with work teams
Ability to operate in a team environment
Be able to communicate via e-mail
Knowledge of Excel & Word

PERKS AND BENEFITS
Life insurance
Partial Medical insurance
Tuition Assistance
Employee Stock Purchase Plan
Growth Opportunities

Experiencia Requerida

Educación Secundaria

Lenguajes