Detalle de la Oferta

Descripción de la Oferta

ABOUT THIS ROLE
The Account Receivables department is looking to backfill a position within El Salvador's team, providing assistance to our agencies and branches. This position requires a very analytical person with self-discipline, determination, and a positive attitude. This is an entry-level - mid-level position.

ROLES & RESPONSIBILITIES
Make collections calls and collect on past due balances.
Develop strong customer focus and high service level relationships with internal and external clients.
Assist in the daily operations of the Accounts Receivable department.
Provide ad hoc information and data analysis as requested.
Meet established timelines, and pre-defined goals for assigned work.
AR account conflicts. The result is to get the agency back on track to be a producing RIA agent.
Analyze customer accounts at the time of application for any skipped or partial payments, or customer errors. Contact customers immediately to resolve any remittance discrepancies.
Accounts Receivable analysis and reporting.
Generate AR aging reports and identify critical issues.
Contact customers via phone, email, and fax to collect past due amounts. Identify any reasons for non-payment and develop strategic plans with management on how to resolve any issues. This includes open communication with our International Ria Sales Team to discuss and coordinate an onsite visitation to agency who may be experiencing issues.

POSITION REQUIREMENTS
Previous experience in a contact center environment, handling a high volume of inbound and outbound calls (one year minimal)
Organization and time management Skills
Mathematical and Computer Skills
Knowledge in spreadsheets
Bilingual – English, Spanish, advanced language knowledge.
Mathematical Skills [Required]
Computer Skills [Required]
Excel, Microsoft Office knowledge
Customer Service
Excellent interpersonal Skills
Effective verbal and listening skills.
Analytical and problem-solving skills
Decision making
Attention to detail and high level of accuracy

PERKS AND BENEFITS
Life insurance
Partial Medical insurance
Tuition Assistance
Employee Stock Purchase Plan
Growth Opportunities

Experiencia Requerida

Educación Secundaria

Lenguajes