Detalle de la Oferta

Descripción de la Oferta

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services, including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment, and check cashing services, offering a reliable omnichannel experience.? With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are: one customer, one family, one community at a time.
ABOUT THIS ROLE
The Customer Service Expert's primary objective is to provide an excellent experience for our customers, The Customer Service Expert must be educated and professional to work closely with other team members to provide exceptional service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Customer Service Expert may handle a high volume of inbound or outbound calls, or both, and must seek to create a positive experience for each customer.
Our expert will listen to customers to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response, aligned with our organizational culture, values, and policies.

ROLES & RESPONSIBILITIES
Answer or make calls to customers to learn about and address their needs, complaints, or other problems with products or services.
Efficiently and accurately respond to callers, explain practical solutions, and ensure customers feel supported and valued.
Engage in active listening with callers, confirming or clarifying information, and dispelling angry customers as needed.
Build lasting relationships with customers and other team members based on trust and reliability.
Use software, databases, scripts, and tools appropriately.
Understand and strive to meet or exceed department metrics while consistently delivering excellent customer service.
Make recommendations for products or services that best suit the customer's needs.
PERKS & BENEFITS
Medical & Life Insurance
Employee Stock Purchase Plan
Paid Vacation / Sick Leave
Growth Opportunities

Experiencia Requerida

Educación Secundaria