Detalle de la Oferta

Descripción de la Oferta

Description

Our enthusiastic Customer Services team are the first point of contact to our customers when they need support with their transactions. The team provides information about transaction status, updates about progress and resolves general customer inquires

ABOUT THE POSITION

We are looking for an enthusiastic Customer Services Representative to join our friendly team at El Salvador in Ria Headquarters. In this role, you will provide information to our customers about their transactions and resolve general queries they may have.

RESPONSIBILITIES

Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints;
Reviewing and correcting data of incorrectly processed transactions;
Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints;
Collaborating with accounting department to reconcile and balance the refunds of cancelled transactions.
REQUIREMENTS

We will require you to have a minimum education of completed high school or college. We will also look for:
Good knowledge of MS Office and Internet Explorer;
At least one year´s work experience in customer services or a call center position;
Intermediate English Level
Strong customer orientation skills;
Excellent communications skills (both oral and written);
Attention to detail;
Good teamworking approach; and
Ability to work flexible schedules.
PERKS AND BENEFITS
Life insurance
Partial Medical insurance
Tuition Assistance
Employee Stock Purchase Plan
Growth Opportunities

Experiencia Requerida

Educación Secundaria

Lenguajes