Detalle de la Oferta

Descripción de la Oferta

Support Center Analyst

Dollarcity?is transforming the retail industry in Latin America. With our innovative business model, we have opened more than 600 stores in 4 countries in the region, adding value to our customers and working towards our vision of expanding to all Latin America.
Join Dollarcity and become part of a top-notch multicultural team, where our #TodoTerreno DNA allow us to face daily challenges with agility, dynamism, and commitment.

The Support Center area at Dollarcity…Is a dynamic team dedicated to providing technical assistance and problem resolution for store employees across multiple locations. Equipped with expertise in troubleshooting, system management, and user support, the team ensures seamless operations by managing local and remote equipment. Operating in a bilingual environment, the Support Center prioritizes efficiency, responsiveness, and innovative solutions to empower Dollarcity's workforce and enhance operational continuity.

As Support Center Analyst…You will play a key role in ensuring the seamless operation of our store's technical systems. The ideal candidate will possess strong technical expertise, excellent problem-solving skills, and a passion for delivering outstanding customer service.

In a day as Support Center Analyst, you will:

• Provide front-line technical support to store staff for all hardware and software-related issues.
• Troubleshoot and resolve point-of-sale (POS) system, computer, and network problems in a timely manner.
• Collaborate with the IT department to address complex technical issues.
• Manage and configure various retail devices, including POS terminals, scanners, printers, and mobile devices.
• Install, update, and maintain software applications on store devices.
• Assist customers with technical issues related to products or services, ensuring a positive and efficient resolution.
• Educate customers on the use of self-service kiosks and other technology in the store.
• Conduct routine maintenance tasks on store systems to ensure optimal performance.
• Monitor system logs and alerts to identify and address potential issues proactively.
• Coordinate with technology vendors to address equipment issues, warranty claims, and service requests.
• Manage relationships with external support partners to ensure timely resolution of technical problems.

What do you need to be successful?
• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• Proven experience in providing technical support in a retail or similar environment.
• Strong knowledge of point-of-sale systems, hardware components, and software applications.
• Familiarity with network protocols, security principles, and troubleshooting techniques.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Detail-oriented with strong problem-solving and analytical abilities.
• Ability to work independently and collaboratively in a team environment.

By being part of Dollarcity:

• You will generate direct impact to the business, contributing to the rapid expansion of a recognized regional company in the retail world.
• You will live a dynamic culture, based on challenges, constant learning, and teamwork.
• You will enhance your professional career, developing yourself in an international environment with top-level leaders.

Let’s develop your talent and potential together!
#WeAreDollarcity

Experiencia Requerida

Educación Superior

Educación Secundaria

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