Detalle de la Oferta

Descripción de la Oferta

Your main responsibilities will include but will not be limited to:

· Assisting agents or final customers (senders or beneficiaries of money transfers) via telephone and email to resolve their questions and complaints.
· Reviewing and correcting data of incorrectly processed transactions.
· Maintaining constant communication with the correspondent (paying agent in the country of sending destination) via telephone or email so as to resolve customer complaints.
· Collaborating with accounting department to reconcile and balance the refund

Requirements

· 1-2 years of experience in leadership roles
· Knowledge in MS Office
· 1+ years of experience in customer services or a call center position.
· Advanced English level
· Strong customer orientation skills.
· Excellent communications skills (both oral and written).
· Attention to detail.
· Good teamworking approach; and
· Ability to work flexible schedules.

Experiencia Requerida

Lenguajes