Descripción de la Oferta

Amazing benefits we've got for you:
Career Path
Life and Medical Insurance
Office Schedules (weekends off)
Competitive salaries
Benefits by law
Hiring Bonus
Restrictions Apply*

GENERAL DESCRIPTION OF POSITION
Under general supervision of the IT Services Supervisor, the IT Support Engineer II is a key role in delivering and maintaining our fully managed IT Services suite of products. This position provides our customers and internal team with second level support, administrates our managed and hosted product platforms, and performs projects in the field. IT Support Engineers are an essential component of our company brand to deliver world class IT service support.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Configure and deploy servers, routers, switches, firewalls, phones.
Advanced Server maintenance and repair including hardware diagnosis of complex environments.
Implementation of complex customer server and network projects.
Development of detailed work plans for approved partner/customer projects.
Provide advanced technical escalation support to team to resolve user PC, email, internet, and LAN access problems.
Work directly with vendor support, working through diagnostics and implementing the solution.
Resolves network performance issues by network monitoring and analysis, performance tuning, troubleshooting network problems and escalating to vendor.
Secures network by auditing client’s servers and network to ensure network access standards.
Troubleshoot and become familiar with various types of client/industry specific software.
Provide support for complex windows domain model and user profile related issues.
Configure, maintain, and monitor distributed backup systems.
Ensure the confidentiality, security, and data integrity of client information always.
Provide efficient and timely resolutions to customer support cases.
Ability to prioritize service tickets by urgency.
Ability to accurately track time and services performed during the day.
Prepares users and staff by designing and conducting training programs, providing references and support.
Respond to on call pager as part of team pager rotation.

REQUIREMENTS
Relevant College, trade-school or certification program required.
Around 5-8 years of experience in Tech Support, IT Administration roles or similar required.
Any equivalent combination of education and experience.
Microsoft MCP certification or higher required.
Other network infrastructure hardware and software certs preferred.
Advanced knowledge on TCP/IP networking, DNS, File Transfer, Remote Desktop and Email.
Advanced experience and understanding working with windows networked computers, printers, scanners, and copiers.
Advanced experience in supporting and administrating all modern Microsoft platforms.
Solid experience with PC repair/support experience in a professional or educational setting.
Must be proficient and fluent in the English language.

QUALIFICATIONS
Must be effective developing project work plans, performing project work, have awareness of all project elements and maintain focus to completion.
Strong communication skills, including the ability to translate technical information into layman’s terms.
Ability to correctly determine proper course of action by identifying appropriate resource, process or escalation needed for safe and efficient resolution to any client issue.
Ability to adapt and accept challenges in a fast paced, dynamic environment.
Demonstrated written and verbal two-way communication skills.
Strong commitment to providing quality service.
Excellent and reliable attendance record.
Experience creating and documenting process.
Experience with information management.
Strong interpersonal skills.
Possess a positive attitude and be able to fit in well within a strong team.
Ability to successfully prioritize service issues based on multiple competing objectives.
Willingness and commitment to ongoing learning and development.

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes