Descripción de la Oferta

Amazing benefits we've got for you:
Life and Medical Insurance*
Office Schedules (weekends off)*
Competitive salaries
Benefits by law
Hiring Bonus*
Restrictions Apply*

ESSENTIAL DUTIES AND RESPONSIBILITIES
Perform customer service duties, including remote support through the phone, and onsite support, customer support oriented.
Provide accurate and timely logging of problems and resolutions in appropriate systems.
Support basic hardware issues (keyboard, mouse not working, monitor/screen without signal, Wi-Fi not connecting) these are tasks that can be troubleshot remotely, representative needs to ask to disconnect devices, update drivers, try different cables etc.
Email not working (Cannot send/receive emails, error messages in Outlook app, etc.)
Operating system issues (Slowness, errors in screen, updates required, etc.)
Ticket handling (Create, update, and close tickets. Good notes documentation, detailed steps like, what was the issue, steps to solve it, closure approval, customer complaints, suggestions, or comments)
Help customers/employees understand the issue, explain steps to solve the issue, and provide tips on how to prevent future incidents.
Ensure to deliver a good customer/technical support service (Customer satisfaction)
VoIP Support to lines, platforms, and installations

REQUIREMENTS
English level 85-90 %
1-2 years prior experience
Experience OR knowledge working with Active Directory and Exchange?server
administration. (IDEAL)
Experience utilizing remote monitoring and service ticket-based software packages technical experience with desktop support of hardware, software, TCP/IP networks for both wired and wireless environments. (IDEAL)

QUALIFICATIONS
Organized and Detailed Oriented
Good time management
Good at working with minimal supervision
Committed
Excellent communication skills
Knowledge of remote access capabilities (VPN, video, phone, and chat) to enterprise systems using role-based access and security protocols.
Studies in Computer Science, Information Technology, or related fields.

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes