Descripción de la Oferta

About the Role:
As the Front Desk Manager at Mizata by Antiresort in El Salvador, you'll lead a dynamic team dedicated to crafting life changing experiences for our guests. Your primary focus will be on ensuring seamless registration, concierge services and processing guest folios. You'll oversee the Front Desk staff, fostering clear communication and swift resolution of any guest issues or special requests. Additionally, you'll collaborate closely with the Housekeeping Department to meet guest needs effectively.

About Mizata by Antiresort
Located in an ancient Mayan fishing village, surrounded by jungle, river, cliffs and the rugged ocean lives Mizata by Antiresort. A 5 star wellness resort and day club designed to be a platform for self actualization. Our mission is to create a container for life changing experiences so guests can give their gifts at the highest level. To foster this environment we practice servant leadership and coach our team members with love so they can give their gifts at the highest level. We believe deeply in a life of service and abundance. If you are looking for purpose, impact and growth we are looking for you.


What You'll Do:
Manage arrivals, departures, and billing procedures, with special attention to VIPs, return guests, and groups, ensuring adherence to financial and credit protocols.
Utilize various computer systems for guest check-ins/outs, daily reporting, and room assignments.
Address customer complaints across all hotel areas with utmost hospitality and professionalism, striving to accommodate special requests.
Lead training, and scheduling efforts, conducting performance evaluations when necessary.
Ensure adherence to standards, provide support to staff, and maintain high guest satisfaction levels by promptly addressing all requests.
Train, coach and develop your team to deliver the highest level of customer experience and execute on the organizations processes and goals.
Direct housekeeping and supervise quality control of room condition.
Coordinate with maintenance regarding repairs.
Manage staff schedules for the front desk.
Model organizational values and lead your team based on the principals of servant leadership.


What You Bring:
Minimum 2+ years of experience in a similar role, preferably within a luxury hotel environment.
Strong leadership skills with the ability to motivate and manage a diverse team effectively.
Excellent personal presentation, interpersonal skills, and proficiency in hotel property management systems such Cloudbeds.
Exceptional communication skills, with C1 fluency in English and Spanish required.


What We Offer:
Competitive salary commensurate to your experience.
Eligibility for Performance-Based Annual Incentive Plan (10% Target).
On-Site living accommodation
Full meal and beverage program.
Opportunities for personal and professional development within our global network.
Employee engagement initiatives where your ideas are valued and acted upon.

Lenguajes