Descripción de la Oferta

THIS ROLE WILL:
-Responsible for the customer support experience with Microsoft
Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
-Identify cases that require escalation (either technically or strategically)
-Create and maintain incident management requests to product group or engineering group
-Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
-Provide ramp activities, knowledge sharing, technical coaching and mentoring
-Drive technical collaboration and engagement outside of customer support services
-Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
-Resolving customer issues including complex technical scenarios integrating several cloud capabilities (Windows Azure, SQL Azure, AppFabric, etc.) and scenarios supporting a service such as service availability, quality, outage management, subscription management, correlation of usage and charges, and cost-efficient solution architecture.
-A commerce Support Engineer is knowledgeable in Microsoft Azure services, technologies, offerings, and the Azure billing platform
-A successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone and email; escalates issues quickly when deep, specific skills or other capabilities are required; ability to use knowledge of the Microsoft Azure architecture and offerings to provide customer resolution and proactive customer recommendations; has excellent communication skills and is fluent in English; writes excellent case documentation; and is able to handle challenging and politically-sensitive customer situations.

MUST:
*85% English level both oral & written
*High school diploma.
*Minimum 1 year of experience in financial services and/or Support experience, managing customers (customer service)
*Knowledge of Excel: Pivot tables, Filters & look-up function
*Troubleshooting skills

DESIRED but not mandatory:
*Understanding of subscription management and billing platforms
*Familiarity with Azure and/or compete cloud products.

OFFER:
*Great Salary
*Law Benefits
*Direct & Undefined Contract
*Training and Development (Paid)
*Career Path (Tek Steps)
*Equipment & Resources

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes