Descripción de la Oferta

This role will:
-Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
-Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
-Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
-Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
-Mentor junior support engineers as needed or requested by management.

Requirements:
*85% English level.
*High school diploma
*Network basic connectivity.
*Basic Operating systems and how to trouble shoot (Windows, Linux)
*Basic Hardware knowledge (password reset, VPN devices, AD credentials)
*Basic knowledge of virtualization (cloud).

OFFER:
*Great Salary
*Law Benefits
*Direct & Undefined Contract
*Training and Development (Paid)
*Career Path (Tek Steps)
*Equipment & Resources

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes