Descripción de la Oferta

Dollarcity is transforming the retail industry in Latin America. With our innovative business model, we have opened more than 500 stores in 4 countries in the region, adding value to our customers and working towards our vision of expanding to all Latin America.

Join Dollarcity and become part of a top-notch multicultural team, where our #TodoTerreno DNA allow us to face daily challenges with agility, dynamism, and commitment.

The Support Center area at Dollarcity...

In the Support Center, we receive, manage, and resolve any type of request or incident affecting the operation of our stores, warehouses, and administrative team. We handle over 1,000 daily requests on a regional level, including Dollarama in Canada.

What will your day to day look like?

-Solve tickets placed by users in a timely manner.
-Solve 30-35 daily incidents.
-Receive and handle 10 to 15 inbound daily calls.
-Handle 30 to 35 outbound daily calls to close incidents or provide solutions.
-Provide first and second level response to requests for technical assistance so every area is able to work efficiently in order to achieve organizational goals.
-Lead with knowledge the processes related to local and remote computers, tablets, smartphones, servers, printers, and common applications.
-Support and maintain user accounts through active directory, rights included and permissions so every employee has access to the tools and systems needed to perform their responsibilities.
-Perform other related tasks as necessary to support constant changing business needs, related to in-store operations as the heart of the business is in the stores and it is our main focus.


What do you need to be successful?

-High level of English is required as you will be assisting users and utilizing technical tools in this language.
-Technical related careers studies, as it will help your processes and daily tasks.
-Preferable technical support call center experience, as it provides you with the troubleshooting and analytical mindset needed to provide the best possible experience for users.
-Flexibility to work with rotating schedules, as the technical area requires a broader coverage of schedules to ensure constant support to all areas, i.e night shift, weekends and holidays.
-Experience with MS Office Suite, Office 365, SCCM, use of Active Directory as these are the tools that you will be using on a daily basis in your role.


By being part of Dollarcity:

You will generate direct impact to the business, contributing to the rapid expansion of a recognized regional company in the retail world.
You will live a dynamic culture, based on challenges, constant learning, and teamwork.
You will enhance your professional career, developing yourself in an international environment with top-level leaders.

Let’s develop your talent and potential together!

#WeAreDollarcity