Descripción de la Oferta

OUR PEOPLE: We deliver positive results and experiences for our partners by first empowering our people. Our industry experts are singularly skilled at what they do and equally adept at bringing their skills together to build solutions stronger than the sum of their parts. Our inclusion and employee-centric focus make for a workplace that provides valuable services and experiences.

THE CROWLEY WAY: Guided by our three values: integrity, sustainability and drive, we believe in and celebrate the power of collaboration between people with diverse backgrounds and experiences to achieve business and personal goals. We support the development of our people and are committed to growing together, inclusively.

SUMMARY: Responsible for performing cargo bookings and dedicated support for Key Accounts, import, export documentation, sales and service functions for targeted market ensuring customer satisfaction and retention within Customer Operations established policies and regulatory requirements.

GENERAL RESPONSIBILITIES: Coordinate all tasks related to cargo delivery, maintaining record of cargo to be manifested and cleared. Verify information submitted to ensure documentation and bill of lading process flows according to standards. Interpret, review and apply appropriate rates to bills of lading based on the applicable tariffs in a timely and accurate manner. Verify Bills of Lading are completed and invoiced on time with a high degree of accuracy in compliance with appropriate rules and regulations. Partner with the pricing department to ensure rate requests and verifications are entered and processed correctly at time of bookings. Receive, reconcile, consolidate documents and customer information. Prepare and analyze reports related to cargo booking, export and import documentations. Correct errors, develop leads, recommend process improvements and deliver value added services. Identify and assess customer needs to achieve customer satisfaction and build long-term relationships. Handle complex customer inquiries and complaints offering appropriate solutions within guidelines ensuring customer satisfaction. Influence and sell customers Crowley value added services and aid in onboarding customers using our Crowley On Line Services products. Identify and report areas of opportunity for enhancement to existing processes to assist in better meeting the customer needs. influence and sell customers with Crowley's services offerings. Inform supervisor and manager of any situations that may impact service, cargo delivery at destination and customer satisfaction.

EDUCATION: Bachelor's degree in business or a related field; or equivalent combination of post high school education and experience.

EXPERIENCE: 1 -2 years of related experience in the transportation/logistics industry; prior experience in Hazardous, booking, customer service, documentation or BL revisions is preferred.

TECHNICAL PROFICIENCY: Proficient in Microsoft Office products, including Word, Outlook and Excel.

COMPETENCIES: Ability to communicate effectively verbally and in writing. Ability to establish and maintain effective working relationships. Ability to demonstrate effective customer service skills. Ability to prioritize, organize, and perform multiple work assignments simultaneously while meeting assigned deadlines. Ability to perform accurately in a detailed oriented environment. Ability to function effectively with or as part of a team. Ability to gather, interpret, report and use data and other information concerning assigned activities. Ability to manage projects that may vary in nature and scope. Knowledge of the concepts, principles, and practices of import forwarding and customs brokerage in a domestic and/or international capacity. Knowledge of U.S. transportation, DOT regulations and import/export regulations.

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes