Descripción de la Oferta

· Research to resolve complex technical issues escalated by our Tier I/II teams
· Perform high-level remote support, troubleshoot/resolve client requests
· Provide timely communication and resolution of issues with client
· Ensure that all work performed is documented in ConnectWise, and completed in a timely, accurate and detailed manner
· Assist the project engineering team on specific projects
· Contribute ideas to strategically address client IT needs
· Complete escalations work and various projects as assigned by the Team Lead
Associate or Bachelor’s degree
· 4-6 years Information Technology experience
· Self-starter with demonstrated ability to learn
· All-star verbal and written communication skills with strong focus on detail
· Client focused with an ability to maintain relationships and resolve client conflicts
· A+, MCSA and CCNA certifications are preferred, not required
· Excellent troubleshooting skills
· Excellent knowledge of Microsoft networks including the administration and management of Windows Servers, DHCP, DNS and Active Directory
· Configure, troubleshoot, and maintain firewalls, switches, and other various network appliances (Palo Alto desired)
· Configure, troubleshoot Office 365 and Google Apps
· Remote Desktop Services and Citrix XenApp
· Knowledge of virtualization platforms including VMware vSphere and Microsoft Hyper-V
· Proficient in Microsoft Windows 7/8/10, Mac OSX, Microsoft Office
· Strong work ethic and dedication to delivering quality solutions

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes