Descripción de la Oferta

Provides first-line telephone
Follow up on open service tickets that can be immediately resolved and escalate when necessary
Be available for on call rotating schedule
Provide documentation in Connectwise on tickets
Associate degree
2-4 years Information Technology experience
Self-starter with demonstrated ability to learn
All-star verbal and written communication skills with strong focus on detail
Client focused with an ability to maintain relationships and resolve client conflicts
A+, MCSA preferred, not required
Excellent troubleshooting skills
Excellent knowledge of Microsoft networks including the administration and management of Windows Servers, DHCP, DNS and Active Directory
Configure, troubleshoot, and maintain firewalls, switches, and other various network appliances (Palo Alto desired)
Configure, troubleshoot Office 365 and Google Apps
Remote Desktop Services and Citrix XenApp
Knowledge of virtualization platforms including VMware vSphere and Microsoft Hyper-V
Proficient in Microsoft Windows 7/8/10, Mac OSX, Microsoft Office
Strong work ethic and dedication to delivering quality solutions

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes