Descripción de la Oferta

We are a multinational VoIP service provider Our switching and routing solutions connect carriers in over 12 major locations worldwide.

JOB DESCRIPTION

Currently looking for junior support engineers to assist new B2B clients who buy VoIP termination/origination (DID and outbound SIP) for call centers and resellers. On-the-job training is provided.

RESPONSIBILITIES

* Perform pre-sales engineering and provisioning tasks

* Respond to RFSE (Request for Sales Engineering) in tandem with Sales Engineers

* Work closely with network operations and network monitoring teams

* Work directly with client IT teams via email and phone to troubleshoot equipment

* Work with Tier1 suppliers to open and resolve tickets and perform testing

* Proactively suggest and implement system and process improvements

* Assist clients with remote troubleshooting of their SIP based PBXes

* Go down to any level, including front line, to troubleshoot specific VoIP issues

QUALIFICATIONS

+ Ability to support Linux based PBXes such as Asterisk and Freeswitch, or desire to learn the skills on the job

+ Understanding of QoS, Linux based packet trace tools, SIP signalling debug, or desire to learn the skill during on-the-job training a plus

+ Cisco or Sonus SBC experience, or previous CLEC/Tier1 employment a plus

+ Excellent written/verbal communication skills

Experience:
VoIP: 3 years (Preferred)
We are a multinational VoIP service provider Our switching and routing solutions connect carriers in over 12 major locations worldwide.

JOB DESCRIPTION

Currently looking for junior support engineers to assist new B2B clients who buy VoIP termination/origination (DID and outbound SIP) for call centers and resellers. On-the-job training is provided.

RESPONSIBILITIES

* Perform pre-sales engineering and provisioning tasks

* Respond to RFSE (Request for Sales Engineering) in tandem with Sales Engineers

* Work closely with network operations and network monitoring teams

* Work directly with client IT teams via email and phone to troubleshoot equipment

* Work with Tier1 suppliers to open and resolve tickets and perform testing

* Proactively suggest and implement system and process improvements

* Assist clients with remote troubleshooting of their SIP based PBXes

* Go down to any level, including front line, to troubleshoot specific VoIP issues

QUALIFICATIONS

+ Ability to support Linux based PBXes such as Asterisk and Freeswitch, or desire to learn the skills on the job

+ Understanding of QoS, Linux based packet trace tools, SIP signalling debug, or desire to learn the skill during on-the-job training a plus

+ Cisco or Sonus SBC experience, or previous CLEC/Tier1 employment a plus

+ Excellent written/verbal communication skills

Experience:
VoIP: 3 years (Preferred)

Experiencia Requerida

Educación Superior

Lenguajes