Descripción de la Oferta

Sales Trainer will coordinate and manage multiple education and incentive (edutainment) projects to drive agent education and performance at our client’s Customer Care Call Centers (owned & operated or third party) on an ongoing basis.

Responsibilities:
• Education and coaching to continuously develop Customer Service Representative (CSR) expertise of the client’s products
• Ability to present interactive training and educational content to large, small groups and one-on-one
• Executing creative, interactive and exciting incentive programs to reinforce education and reward on goals including, but not limited to, sales
• Coach and provide feedback to CSRs to increase sales performance
• Responsible for monitoring results and appraising performance to meet metrics
• Develop knowledge of the client and its programs, promotions and policies
• Communicate job aids and other educational material and programs to enhance CSR performance, to include participation in team huddles
• Assess agent effectiveness through reporting, call monitoring, sales metrics, and initiatives
• Work closely with Management Team and Call Center Management to ensure program goals are met
• Partner with Call Center Management to enhance CSR morale and other activities as approved

Requirements:
• Bachelor’s Degree in Marketing, similar field or related work experience
• Must be fluent in English
• Presenting materials as a Product Specialist in B2B or consumer facing experience
• Energetic, outgoing, lively individual with the ability to motivate a team to top performance
• Strong organizational skills including time management, documentation, and attention to detail
• Ability to build rapport quickly and motivate individuals to meet specific goals
• Demonstrate excellent interpersonal, communication (verbal and written), and presentation skills
• Knowledge of creative education and training techniques
• Ability to learn and present a diversity of topics in an engaging, fun way to small groups
• Must be able to interact, and connect with CSRs to convey brand messaging and product knowledge
• Strong leadership skills
• Candidate must be able to think and react quickly to changing situations and improvise in unique circumstances
• Experience with problem solving
• Strong computer skills - proficiency in Word, Excel, and PowerPoint

Lenguajes