Área de la Empresa | Servicios Financieros Varios |
Cargo Solicitado | Soporte Técnico |
Puestos Vacantes | 1 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | De uno a tres años |
Género | Indiferente |
Edad | 21 / 70 |
Salario máximo (USD) | |
Salario minimo (USD) | |
Vehículo | Indiferente |
País | El Salvador |
Departamento | La Libertad |
The NOC Technician (DevOps) is responsible of all system monitoring and ensuring the highest uptime availability. In charge to report, escalate and follow up the system outages to the proper team of Engineers. Also, provide Tier 2 support, that includes identifying and troubleshooting issues related with OS, hardware, software and network issues within the company.
JOB REQUIREMENTS
?Advanced hardware and software knowledge:
• Assembly
• Hardware upgrade installation
• Software upgrade installation
• Advanced Microsoft Office knowledge (specially Excel, Visio and Project)
• Advanced networking knowledge:
• Manage switches and routers
• Manage VLANs
• Run commands (IP Config, Telnet, Trace, etc.)
?Advanced Windows Server 2008/2012 knowledge:
• Infrastructure (Roles, Features, etc.)
• Management (Active Directory, DHCP, DNS, Scripts, etc.)
• Troubleshooting
?Proved experience working with monitoring tools like:
• Icinga
• Grafana
• WhatsUPGold
• Solarwinds
?Basic IP Telephony knowledge
?Experience interacting with end users for technical support purpose
Required Qualifications
• Customer Service oriented
• Fully bilingual (English-Spanish)
• Proactive
• Honest
• Open to work on rotating schedules
• Self-taught person
• 3 years minimum experience in similar positions
• Ability to work under pressure
• Associate Degree in Systems Engineering or second year of Bachelor's Degree in Systems Engineering.
Soporte Técnico Requerido |
Informática | Sistemas (Opcional) |
Diploma Técnico Completo |
Informática | Sistemas (Opcional) |
Estudiante Universitario (3er Año) |
Inglés Requerido |
Avanzado |
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