Área de la Empresa | Servicios Financieros Varios |
Cargo Solicitado | Agente de Soporte |
Puestos Vacantes | 1 |
Tipo de Contratación | Tiempo completo |
Nivel de Experiencia | De uno a tres años |
Género | Indiferente |
Edad | 18 / 70 |
Salario máximo (USD) | |
Salario minimo (USD) | |
Vehículo | Indiferente |
País | El Salvador |
Departamento | San Salvador |
Responsibilities
· Provide Tech and Customer Care Support through Phone, Email and remote desktop connections.
· Monitoring of logs to pre-empt potential problems;
· Proactively maintain a desktop fleet;
· Assisting in IT related projects
· Promptly and politely resolving issues
· Documenting and troubleshooting of issues in a ticketing system
· Identify trends to assist in future problem resolution
· Dispatching support
· Calling IT and staff to determine the root cause of an issue
· Fault notification, errors reporting, and escalations of faults / error
Job Requirements
Experience
· Experience working with Microsoft Technologies
· Helpdesk Practice and Procedures skills via phone, email and chat.
· One year customer service work experience *Preferred.
· Remote Installations
· TCP/IP Networking (preferred)
Skills & Requirements
· Qualified Degree in IT or Computer Sciences, preferably with relevant industrial certifications.
· Well-developed verbal and written English language skills are essential (Advanced)
· Excellent timely service standard
· Flexible to adapt to different communication styles and modify approach accordingly
· Ability to meet minimum typing speed of 25 WPM while talking with customers
· Ability to manage multiple applications running at the same time
· We are looking for a team player with highly effective analytical and problem solving skills
· A can-do attitude and curiosity to learn
Informática | Sistemas (Opcional) |
Estudiante Universitario (2do Año) |
Completa (Opcional) |
Inglés Requerido |
Avanzado |
Por favor, ingresa tu correo electrónico
Por favor, ingresa un correo electrónico válido