Real Time Analyst (RTA) (call center)
STARTEK
- Expira 22/06/2026
- El Salvador
Detalle de la Oferta
| Área de la Empresa | Call Center |
| Cargo Solicitado | Otros empleos |
| Puestos Vacantes | 2 |
| Tipo de Contratación | Tiempo completo |
| Nivel de Experiencia | De uno a tres años |
| Género | Indiferente |
| Salario máximo (USD) | |
| Salario minimo (USD) | |
| Vehículo | Indiferente |
| País | El Salvador |
| Departamento | Otro |
Descripción de la Oferta
About the Job:
The Real-Time Analyst (RTA) is responsible for monitoring, analyzing, and managing intraday operations to ensure optimal service levels, adherence, and operational efficiency. The role requires close coordination with operations, WFM, and support teams to proactively manage workforce performance against forecasts and SLAs.
Qualifications:
Advanced English level
High School Diploma
Proficiency in MS Excel (pivot tables, formulas, dashboards)
1–4 years of experience in WFM / RTA / Contact Center operations
Experience in voice/chat/email support environments
Exposure to SLA-driven operations
Knowledge of forecasting and scheduling basics
What do we offer?
Competitive salary
Permanent contract with all benefits by law
Benefits by law
Growth opportunities
$150 referral bonus
Experiencia Requerida
| Agente de Servicio (Opcional) |
| Agente de Soporte (Opcional) |
Educación Secundaria
| Completa Requerido |
Lenguajes
| Inglés Requerido |
Avanzado |
STARTEK
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