Detalle de la Oferta

Descripción de la Oferta

Job Description:

Startek is looking for customer care oriented representatives looking to expand their expertise in a healthcare account. If you are highly empathetic, detail oriented, performance driven and looking to grow professionally, apply today!


Job Summary:

Communicates with customers via telephone or written correspondence to provide information and assistance. This includes but is not limited to:
Operates computer/on-line guidelines for the purpose of responding to customer inquiries.
Resolves customer issues on first contact.
Follows escalation procedures as needed.
Safeguards important customer and company information to maintain confidentiality.
Crafts response to customer in a clearly written communication using proper grammar and syntax. Conveys information in a succinct manner.
The Engagement Specialist may need to diffuse negative emotions with the customer to re-establish trust.
Demonstrates high level of customer service to assure customer satisfaction.
Utilizes existing resources including scripts to formulate intervention and potential problem resolution.
Determines best method to gain further information if needed, via email or phone contact with the customer.
Relies on knowledge of a variety of topics to resolve the customer’s issue.
May need to interface with other departments.
Completes, processes, and maintains applicable paperwork and records.
Follows escalation procedures as needed.
May perform other related duties and responsibilities as assigned and/or required.


Job Requirements:

Fluent in verbal and written English.
This is a work from site position in San Salvador.
Able to multi-task, have demonstrated organizational, detail orientation, prioritization skills and time management skills to ensure that work related activities are completed in an accurate and timely manner.
Ability to work effectively in a team oriented, high demand and fast paced environment.
Ability to maintain a high level of confidentiality and work with highly sensitive data and information.
Solid communication skills to effectively deal with various levels of management, staff and/or outside contacts.
Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner.
Effective listening skills to ensure understanding of instructions and directions and effectively communicate progress and problems to co-workers and management.
Familiarity a variety of office equipment, standard software packages and application and use of personal computers to include the Microsoft Office suite of products.
Must have basic math, reading and writing skills to be able to count, read instructions and document necessary paperwork.
Strong phone skills for the purpose of gathering data for problem-solving and for communicating results to callers.
Persuasive & friendly verbal communications skills for the purpose of re-establishing trust with customers and/or convincing customers to maintain upgrade or add other services and equipment.
Ability to deal with conflict and interact with distressed customers to provide information in response to inquiries about products and services and to handle and resolve service complaints.
Knows and executes on decisions which are within their scope. Knows and asks for assistance on decisions which are outside of their scope.
Demonstrated written communication skills to effectively trouble shoot, diagnose, identify, and solve customer issues using email, chat or other venues that require written correspondence with customers.
Demonstrated problem identification and problem resolution skills used to effectively determine and implement alternative solutions and bring issues to a positive resolution.


What do we offer?

Competitive base salary + performance bonuses
Hiring Bonus
Free transportation in the AM and PM
Permanent contract, with all benefits by law
Growth Opportunities

Experiencia Requerida

Educación Secundaria

Lenguajes