Detalle de la Oferta

Descripción de la Oferta

About the job

The Talent Acquisition Supervisor will act as the primary point of contact for recruitment in San Salvador, leading end-to-end hiring strategy and execution to support site growth and client delivery. This role partners closely with Operations, HR, and leadership to ensure hiring targets are met with quality and efficiency.


Key Responsibilities

Develop and execute recruiting strategies to meet current and future hiring needs across the San Salvador site.
Partner with site leadership to build hiring forecasts and workforce plans aligned to business objectives.
Recommend and implement innovative sourcing and assessment strategies to improve quality of hire and reduce attrition.
Own full-cycle recruitment for entry-level through leadership roles.
Ensure timely management of requisitions, candidate pipelines, and hiring processes.
Support day-to-day recruiting activities including sourcing, interviewing, offer management, and onboarding coordination.
Resolve escalated candidate issues and ensure a positive candidate experience.
Act as subject matter expert in recruitment processes, systems, and best practices.
Train and coach recruiters and stakeholders on interviewing, sourcing strategies, and ATS usage.
Develop interview guides, templates, and standardized hiring practices across the site.
Serve as liaison with vendors, agencies, universities, and community organizations to strengthen talent pipelines.
Lead employer branding and recruitment marketing initiatives to position STARTEK as an employer of choice in El Salvador.
Provide strategic recommendations to leadership on market trends, talent availability, and hiring risks.
Develop and track recruiting metrics and KPIs (funnel conversion, time-to-fill, quality of hire, etc.).
Build and manage recruiter scorecards to support performance tracking and business reviews.
Ensure accuracy and integrity of data within the applicant tracking system (Oracle).
Maintain compliance with company policies and local labor regulations.
Support onboarding processes and ensure smooth candidate-to-employee transition.
Assist in recruitment budget tracking and vendor management.
Continuously identify opportunities to improve efficiency, automation, and candidate experience.


Requirements
Fluent in English (written and verbal).
Strong organizational and time management skills; able to manage multiple requisitions in a fast-paced, high-volume environment.
Proven ability to meet hiring targets under pressure.
Strong stakeholder management and communication skills across all levels.
Analytical mindset with ability to track, interpret, and act on recruiting metrics.
Strong problem-solving skills and ability to navigate ambiguity.
Proficient in Microsoft Office, applicant tracking systems, and HRS (Oracle preferred).
Solid understanding of sourcing strategies, recruiting processes, and behavioral interviewing.
Ability to translate business needs into effective hiring strategies.
Strong influencing skills to attract and engage talent.
Demonstrated leadership ability to guide and support recruiters.


Qualifications

2–5+ years of experience in recruiting and sourcing within a high-volume environment (BPO preferred).
Proven experience leading/ mentoring recruiting teams.
Experience supporting ramp environments or large-scale hiring initiatives is highly preferred.
Bachelor’s degree (or undergraduate) in Business Administration, Human Resources, Marketing, or related field preferred.

Experiencia Requerida

Educación Secundaria

Lenguajes