Detalle de la Oferta

Descripción de la Oferta

As a Support Center Analyst Trilingual: You will play a key role in ensuring the seamless operation of our store's technical systems. The ideal candidate will possess strong technical expertise, excellent problem-solving skills, and a passion for delivering outstanding customer service.

In a day as a Support Center Analyst Trilingual you will:
Collaborate with the IT department to address complex technical issues.
Manage and configure various retail devices, including POS terminals, scanners, printers, and mobile devices.
Assist customers with technical issues related to products or services, ensuring a positive and efficient resolution.
Educate customers on the use of self-service kiosks and other technology in the store.
Conduct routine maintenance tasks on store systems to ensure optimal performance.
Coordinate with technology vendors to address equipment issues, warranty claims, and service requests.
Manage relationships with external support partners to ensure timely resolution of technical problems.

What do you need to be successful?
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Proven experience in providing technical support or customer service support in a retail or similar environment.
Familiarity with network protocols, security principles, and troubleshooting techniques.
Excellent communication and interpersonal skills
Detail-oriented with strong problem-solving and analytical abilities.
Ability to work independently and collaboratively in a team environment.


By being part of Dollarcity:
You will generate direct impact to the business, contributing to the rapid expansion of a recognized regional company in the retail world.
You will live a dynamic culture, based on challenges, constant learning, and teamwork.
You will enhance your professional career, developing yourself in an international environment with top-level leaders.

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