Detalle de la Oferta

Descripción de la Oferta

The Customer Care Supervisor is responsible for leading and supporting the customer care team, ensuring high-quality service, monitoring KPIs, providing coaching, and resolving escalated customer issues to maintain operational excellence and customer satisfaction.

Requirements:

1–2 years of experience in a Call Center Supervisor role.
Advanced English level (C1–C2).
Experience leading and coaching teams.
KPI analysis and performance monitoring skills.
Intermediate to advanced Excel knowledge.
Strong communication and customer service skills.

Benefits:

Life insurance.
Partial medical insurance.
Growth and development opportunities.
Transportation provided after 7:00 PM.
Professional training and coaching programs.

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes