Detalle de la Oferta

Descripción de la Oferta

Position overview:
Efficiently provide high-quality and accurate solutions to customers, focusing on retaining their business and maximizing customer satisfaction. This role involves proactively engaging with customers through outgoing and incoming calls to understand their needs, resolve concerns, and promote brand loyalty across the brands. The position also works on assigned tasks within the Line of Business (LOB), providing excellent service and exceeding customer expectations to minimize churn.

Key responsibilities:
-Provide exceptional service to customers, addressing their needs by providing information on services, products, tools, and billing.
-Proactively contact customers at risk of churn to understand their concerns and offer solutions to retain their business.
-Comply with retention targets and goals established by the Client, utilizing effective communication and problem-solving skills.
-Maintain constant communication with team leaders and other team members to share best practices and escalate complex issues.
-Guide customers effectively to resolve problems, offering tailored solutions and promoting the value of our brands.
-Document all customer interactions and retention efforts accurately and efficiently.

Qualifications:
-High School Graduate
-Experience in customer service, sales, or retention (preferred)
-Experience as a bilingual customer service representative
-Advanced use of the Microsoft Office suite
-CEFRL B2 in English or Above

Lenguajes