Detalle de la Oferta

Descripción de la Oferta

Position overview:
Are you a self-motivated worker that thrives in a competitive atmosphere where true success is knowing that you’ve raised the bar on performance? Do you enjoy working with a highly skilled team of top performers all working towards not just meeting goals, but pushing past them? If you get personal satisfaction for helping people make smart decisions for their home security, being a Customer Retention Consultant is right for you.In this role, you will support customers by helping them understand the full value of their home security system, including how the different components work together to protect their home, reinforcing trust in the service and driving long-term retention.

Key responsibilities:
-Preserve customers and their safety by developing an understanding of their home security needs and providing them with personalized monitoring solutions via inbound phone calls
-Take and apply feedback from coaches and leaders to continuously improve performance
-Communicate with exemplary interpersonal skills in the workplace
-Comfort with technology and ability to provide technical assistance for basic consumer electronics and software is critical
-Empathize with customers to convey our high level of care
-Ability to work well independently and also in a team environment
-Requires the ability to follow direction and expertly address any customer concerns
-Collaborate with team members to help reach high level team goals

Qualifications:
-2+ years of proven success in a sales or customer retention role
-B2 oral and written English

Equal Opportunity Employer
We are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

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