Detalle de la Oferta

Descripción de la Oferta

Job Overview:

Drive overall team performance, productivity, and service delivery
Manage daily operations and ensure achievement of KPIs and SLAs
Lead, coach, and develop teams to meet business objectives
Handle client communications, escalations, and stakeholder management
Implement process improvements and operational efficiencies

Qualifications:

Proven experience in BPO, shared services, or similar environments
At least 1 year of experience in the same or similar role
Strong communication, coaching, and stakeholder management skills
Analytical mindset with the ability to interpret performance data
Willingness to work in a fast-paced and evolving environment

Experiencia Requerida

Educación Secundaria

Lenguajes