Detalle de la Oferta

Descripción de la Oferta

Job Overview

Monitor and evaluate team performance through quality audits
Provide actionable feedback and insights to improve service delivery
Develop and maintain quality standards and processes
Conduct calibration sessions and ensure alignment with stakeholders
Analyze trends and recommend process improvements

Qualifications:

Proven experience in BPO, shared services, or similar environments
At least 1 year of experience in the same or similar role
Strong communication, coaching, and stakeholder management skills
Analytical mindset with the ability to interpret performance data
Willingness to work in a fast-paced and evolving environment

Educación Secundaria

Lenguajes