Detalle de la Oferta

Descripción de la Oferta

ABOUT THIS ROLE
As a WFM Analyst, in Accounts Receivable your role will be monitoring intraday performance, ensuring workforce alignment, and supporting business outcomes through actionable insights.

ROLES & RESPONSIBILITIES
Monitor real-time and intraday workforce performance, including attendance, schedule adherence, and auxiliary usage.
Ensure staffing levels are aligned with business demand and service-level commitments.
Provide intraday insights and recommendations to Operations Leaders to support timely decision-making.
Collaborate with Team Leaders and frontline teams to coordinate real-time operational adjustments.
Prepare and distribute intraday performance reports and dashboards.
Contribute ideas and initiatives aimed at improving workforce efficiency, reporting, and operational processes.

POSITION REQUIREMENTS

Soft Skills
Ability to work independently in an analytical environment.
Strong communication skills with the ability to clearly explain data-driven insights.
Project-oriented mindset with a focus on continuous improvement.
High level of organization, attention to detail, and patience when supporting operational teams.

Functional & Technical Skills
Knowledge of real-time and intraday workforce monitoring.
Strong analytical and problem-solving skills.
Excel (Intermediate to Advanced) – required.
Power BI knowledge – preferred.
Proficiency with Microsoft tools (Excel, Teams, Visio).
Basic knowledge of Jira / Confluence is a plus.
Experience or exposure to VoIP or telephony environments is desirable.

Qualifications
English proficiency B2/C1 – required (written and verbal).
Minimum 1 year of experience in Workforce Management, Real-Time Analysis, or a related analytical role.

PERKS & BENEFITS
Life insurance
Partial Medical insurance
Tuition Assistance
Employee Stock Purchase Plan
Growth Opportunities

Lenguajes