Detalle de la Oferta

Descripción de la Oferta

Welcome to our profile! We are very happy that you want to be part of the TP family! We wish you good luck in the process!
At TP you don't only get a job, you get the opportunity to build a career, earn a competitive salary, get extra bonuses, and enjoy an excellent work environment.

Technical Support Agent provides professional and high-quality assistance to customers by diagnosing and resolving technical issues through strong analytical, verbal, and written communication skills. This role requires a solution-oriented mindset, attention to detail, and the ability to guide customers effectively while ensuring a positive experience.
Provides assistance in a helpful, accurate, and timely manner while complying with policies, best practices, and standard operating procedures, maintaining a high level of integrity and customer satisfaction.

Language Skills:
• Proficient verbal and written English communication skills
• Ability to explain technical information in a clear and simple way
• Strong customer service and problem-solving mindset
• Soft skills conveyed when assisting customers

Expertise:
• Previous technical support or call center experience is a plus
• Basic troubleshooting knowledge (internet, software, hardware)
• Customer-oriented with focus on first-call resolution

Keyboard Skills:
• Basic to intermediate PC knowledge
• Ability to work in a time-critical environment
• Ability to multitask across multiple applications (talk, type, read)

Listening Skills:
• Active listening and empathy with customers
• Ability to remain calm and professional under pressure
• Capable of identifying issues quickly and providing accurate solutions
Specific Skills:
• Ability to identify, analyze, and resolve technical problems
• Solution-oriented mindset and critical thinking
• Willingness to learn new tools, systems, and technologies
• Strong multitasking skills

Minimum Requirements:
18+ years old.
High school diploma completed.
Basic computer skills, including using web browsers, email, and office applications.
Strong verbal and written communication skills.
Availability to work in rotating schedules.



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