Detalle de la Oferta

Descripción de la Oferta

About the Role

At Ria, our mission is to make money transfers accessible, fast, and reliable for communities around the world. With millions of customers and thousands of global partners, we connect families, friends, and businesses every day.

We are seeking an Omni-Channel Business Intelligence Analyst to enhance our commercial intelligence and analytics strategy across all our digital channels. This role will play a key part in delivering actionable insights, understanding customer behavior across multiple factors, and informing strategic decision making.

The ideal candidate is highly analytical, detail-oriented, and comfortable working cross-functionally with internal teams.

Key Responsibilities

Analysis & Reporting
• Develop business analyses and insights to drive omnichannel growth and optimize overall performance.
• Build and maintain performance dashboards (Power BI or similar tools) focused on:
o Transaction trends
o Channel conversion
o MoM, YoY, and cross-channel comparative analyses
o Customer behavior and funnel analytics
o Promotion effectiveness and VOC-driven campaign results
• Prepare executive-level reports and presentations for Business Reviews and other strategic internal meetings.

Omnichannel Intelligence
• Analyze customer journey maps to identify friction points, opportunities, and cross-channel behaviors.
• Evaluate campaign performance and channel-specific strategies.
• Monitor key KPIs such as daily transactions, conversion, retention, activation, reactivation, multichannel engagement, and more.

Strategic Support & Collaboration
• Collaborate with Analytics, Finance, Compliance, IT, and Operations teams to ensure data integrity and alignment.
• Translate analytical findings into clear, actionable recommendations for business decision-making.
• Support issue identification, root-cause analysis, and impact assessments related to operations or partner performance.

Qualifications
• Experience in data analysis, business intelligence, or similar roles, ideally within financial services or remittances.
• Strong analytical skills with the ability to interpret large datasets.
• Proficiency in advanced SQL and analytical tools (Power BI, Excel, or similar).
• Knowledge of omnichannel models, customer behavior analysis, or funnel analytics is a strong plus.
• Ability to clearly communicate complex data to both technical and non-technical audiences.
• Comfortable working in dynamic, analytics-driven environments.
• Ability to manage multiple priorities and deadlines effectivel

Educación Superior

Lenguajes