Detalle de la Oferta

Descripción de la Oferta

RESPONSIBILITIES
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond to customer inquiries in a timely and accurate way via phone, email, customer service portal, or as otherwise instructed.
• Identify customer needs and help customers use specific product features.
• Communicate with all internal teams as necessary to obtain information or address customer issues, questions, or concerns.
• Resolve customer complaints.
• Understand the value and solution to customers of our products and services
• Keep detailed, accurate, complete records of customer interactions, transactions, comments, complaints, and trainings using the company-mandated systems and processes.
• Train customers on our products and services using the company-required systems, tools, processes, and resources.
• Follow up with customers to ensure their technical issues are resolved.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Escalate issues to supervisors or other company staff, as appropriate.

QUALITIES WE ARE LOOKING FOR:
• Outcome focus with follow-through internally and externally until the matter is resolved/completed
• Show that you care
• Project-manage the ultimate solution, even when in concert with other departments
• Curiosity to understand customer workflows and needs; challenges; internal products
• Empathy about impact of issues on customers
• Understanding and care about the business impact of customer perceptions and reported issues
• Interdepartmental and intradepartmental communications showing accountability and respect and focus on the needed outcome(s)
• Cultural/business awareness and adaptation
• Positive and solution-building nature and influence
• Spirit of celebration for each other's successes and victories - customers, coworkers and leadership
• Expected to contribute ideas, feedback on how to improve customer service experience and our internal processes

REQUIREMENTS:
• High school diploma, general education degree, or equivalent.
• Patience/Ability to stay calm when handling stressed, upset customers or stressful situations.
• Experience as a customer service specialist or similar customer service role.
• Excellent written and spoken English.
• Professional in appearance, speech.
• Excellent written and oral communication and problem-solving skills.
• Multi-tasking abilities.
• Detail-oriented.
• Ability to prioritize and be proactive.
• Effective communication skills.
• Ability to learn new tools and technology quickly.
• Willing to learn; right attitude; customer-centric attitude.
• Schedule flexibility.
• Technical skills: ability to take accurate and detailed notes; working knowledge of Microsoft Office (Word, Excel, Outlook)

Experiencia Requerida

Lenguajes