Detalle de la Oferta

Descripción de la Oferta

We are currently searching for a Revenue Analyst II to support the US Agent Channel by executing high-accuracy pricing and revenue operations that protect margin while enabling market share growth. This role is responsible for processing and analyzing commercial requests related to FX, fees, commissions, and agent economics; identifying profitability risks; and supporting revenue initiatives across regions and corridors. The ideal candidate is highly analytical, detail-oriented, structured, and capable of operating with limited supervision in a fast-paced environment.

ROLES & RESPONSIBILITIES
-Evaluate and process a high volume of case-based requests (primarily via email and ticketing systems such as Zendesk), ensuring fast turnaround and zero tolerance for preventable errors.
-Perform FX, fee, and commission analysis to recommend competitive, economically sound solutions aligned with profitable growth and market share objectives.
-Monitor agent profitability and identify low-profit or loss-making agencies; propose corrective actions based on full economics (pre- and post-banking costs).
-Develop a working understanding of payer costs in destination countries and settlement/funding costs in origin markets, and incorporate them into case decisions and profitability assessments.
-Support revenue optimization across a portfolio of agents (macro view), including trends in volume, margin, spread, and profitability by corridor, region, and competitor footprint.
-Maintain competitor benchmarking and local market intelligence to understand pricing pressure, competitive positioning, and realistic break-even thresholds.
-Build and maintain reporting outputs (Excel and Power BI) to track KPIs, targets, trends, and opportunities (daily/monthly reports, portfolio health, and growth areas).
-Understand and apply product economics beyond remittances, including (at a minimum) check cashing fundamentals, debit terminal payment economics (vs. cash), basic bill pay and mobile top-up knowledge, and how complementary services can increase competitiveness and share-of-wallet at the agent level.

POSITION REQUIREMENTS
Bachelor’s degree in Finance, Economics, Business Administration, Accounting, or related field
Strong English and Spanish communication skills (written communication is essential; verbal communication is limited but must be professional and effective when needed).
Advanced MS Excel skills (proven ability to manage large datasets, build structured models, validate outputs, and detect inconsistencies).
Basic familiarity with FX concepts, pricing mechanics, and competitive benchmarking (experience in money transfer, payments, banking, or adjacent industries is a plus).
Experience using reporting tools and dashboards (Power BI preferred).
Experience with ticketing/workflow tools (Zendesk, Jira, or similar) is a plus.

Educación Superior

Lenguajes