Detalle de la Oferta

Descripción de la Oferta

GENERAL DESCRIPTION OF POSITION

Crexendo Inc. is a full-service cloud solutions provider that delivers critical voice and data technology infrastructure services to the start-up, SMB, and small enterprise markets. Crexendo is comprised of industry-leading engineering, sales, marketing, and support professionals that combine left-brain logic with right-brain creativity to design, build and deliver world-class cloud services that drive business productivity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Customer Service oriented.
• General Support for the platform Manager Portal.
• General Support for the platform Admin UI.
• Phone provisioning troubleshooting.
• Troubleshoot all priority-level tickets and escalate accordingly.
• Troubleshoot QoS Issues.
• Troubleshoot recordings/legal intercepts from the platform.
• Assists customers in implementing solutions.
• Performs ongoing activities to maintain and enhance overall system performance.
• Analyze system performance and manage system resources.
• Troubleshooting of real-time VoIP software, IP / WAN Protocol stacks, and Linux server issues.
• Perform servers/cluster installation and system audits.
• Perform installation and configuration of paid services.
• Provide 24x7 weekly on-call rotation.
• Handle tickets based on response times according to our client’s SLA.

REQUIREMENTS

• Bachelor’s degree in computer science or telecommunications Engineering or a related subject (or working towards), or an equivalent combination of education and work experience.
• 1 year of experience working with LINUX (Ideally).
• Working knowledge of basic networking skills such as switching, routing, IP addressing, etc.
• Certain years of experience in the field or a related area, depending on the level of assistance they provide. (Ex. Telephony or voice-related services SIP IDEAL)
• Experience with telephony or voice-related services (SIP is A plus).
• Manage, Operate, and support distributed MySQL databases IS A PLUS.
• Decent understanding of Networking in a TCP/IP and SIP environment.
• Availability to provide 24x7x365 operations, including rotating on-call support.
• Ability to work from Home when approved.

QUALIFICATIONS

• Ability to communicate clearly and effectively in English.
• ?Customer-focused with dedication to customer satisfaction.
• Self-starter and willingness/ability to learn quickly in a fast-paced environment.
• Excellent interpersonal, oral, and written communication skills in English.
• Team-oriented, self-starter, able to operate with minimal supervision.