Detalle de la Oferta

Descripción de la Oferta

We are looking for a Quality Supervisor to lead a team of Quality Evaluators and support quality monitoring for multiple programs. This role ensures accuracy in evaluations, delivers performance insights, and drives improvement plans to meet client and business expectations.

Responsibilities:

Supervise and support a team of Quality Evaluators.
Monitor performance metrics and provide coaching and development.
Analyze quality results, identify trends, and lead corrective action plans.
Ensure consistency in quality processes (calibrations, reporting, training).
Collaborate with operations, clients, and stakeholders on improvement initiatives.

Requirements:

English C1/B2+
Bachelor’s degree (preferred) and 2–4 years of experience in a similar role.
Strong leadership, coaching, and communication skills.
High attention to detail and ability to work under pressure.
Proficiency in Microsoft Office.
Ability to manage multiple priorities and meet deadlines.
Hybrid position, Monday to Friday (7am-5pm)

Educación Superior

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