Detalle de la Oferta

Descripción de la Oferta

We are seeking a detail-oriented Fraud Review Representative to analyze and investigate potential fraud alerts within our financial transaction system.
Key responsibilities: Review and analyze alerts triggered by internal fraud prevention systems Assess customer details, transactions, and patterns to identify potential fraudulent activity Make independent decisions on alert classifications: False positive determinations Customer Agreement violations Cases requiring further investigation Confirmed fraud cases Communicate with customers to obtain additional documentation Write detailed investigation narratives Conduct thorough investigations by gathering and analyzing information. Execute account deactivation and file Suspicious Activity Reports Review various types of fraud including scams, unauthorized transactions, and compromised accounts Label suspicious payments and escalate cases as needed
Requirements:

-Schedule flexibility.
Core Competencies: Managing self development Embracing technology Focusing on customers Giving support Functional competencies
-Strong oral/ written communication skills depending on channel supported Strong knowledge of the product/ services being supported Ability to manage multiple priorities and time effectively
-Ability to handle stressful situations calmly and professionally Knowledge of transaction monitoring systems is a plus Understanding of various fraud typologies is a plus

Qualifications:
Desirable English - B1/B2:
-Oral and written comprehension
- Appropriate use of language
-Experience with financial fraud detection and prevention Desirable
-Experience with customer due diligence processes - Desirable

Experiencia Requerida

Educación Superior

Educación Secundaria

Lenguajes