Detalle de la Oferta

Descripción de la Oferta

In this role you would provide information to our customers about their transactions and resolve any queries they have.

Main responsibilities will include:

- Responding via telephone and email to questions/complaints from agents or final customers (senders or beneficiaries of money transfers), resolving any issues that arise.
- Modifying and correcting data from orders processed incorrectly.
- Maintaining constant communication with the correspondent (paying agent in country of destination) via telephone or email in order to resolve complaints.
- Managing together with the accounting department refunds from cancelled orders.

Requirements:

- Minimum studies required: high school completed.
- Good knowledge of MS Office and Internet Explorer.
- Advanced level of French and English
- Strong customer service orientation.
- Excellent communications skills (both oral and written).
- Flexibility regarding work schedule.

Lenguajes